Flex Your Creativity – A New component to Canvas in Zoho CRM

Flex Your Creativity – A New component to Canvas in Zoho CRM

Hello Everyone

We’re excited to introduce Flex, a new component for Canvas in Zoho CRM! Flex is here to give you greater control over how your data is displayed in your layouts. This component enables responsive layouts that adapt across different screen sizes and devices, thus enhancing the end user's experience.

What can you do with Flex?

Adding the Flex component to your layout helps you create customizable and adaptive designs and improves data visualization and user interaction.

This component ensures that your canvas is designed optimally no matter the screen size.

Use a flex component when you want a layout that is :

  • Responsive : easily adapts to different screen sizes

  • Flexible : allows items to grow, shrink, or align dynamically

  • Centred : helps centre elements vertically or horizontally

  • Evenly Spaced : distributes items evenly within a component

  • Requires Row or Column layouts : makes arranging elements on rows or columns easy

See below to understand how a record looks after using a canvas layout created with flex components that will automatically adjust as information is added to the interface.


Types of Flex components

There are three types of flex components that you can choose from to create your canvas layout depending on your requirement.

Vertical Flex 

Allow items to appear vertically (across columns) in the element. Use this flex to organize information sequentially, such as business cards or customer profiles. 


Horizontal Flex 

Allow items to appear horizontally (across rows) in the element. Use this flex for comparisons like performance metrics or sales pipeline.


Wrap Flex 

Let items be wrapped into the next line when the number of children items exceeds the parent flex element's width. Use this flex to create space-efficient layouts such as product catalogs or event listings.


How does Flex help achieve responsive layouts?

The Flex Component brings in essential tools that automatically adjust elements of a layout, ensuring a seamless user experience. These include:

Auto Responsive 

This tool can be used so that the flex component automatically adjusts horizontally or is stretched vertically based on the component size. This means that items within the component will reposition or resize, maintaining a default minimum width for all items in the component.


Auto Column 

With this tool, the flex component arranges items into rows based on column count. This prevents overlapping without the need for manual adjustments.


Minimum & Maximum Width for Items 

Control how elements expand or shrink within the layout, ensuring that important details remain visible and accessible.


NotesNote : You cannot select both auto responsive and auto columns tools for the selected component at the same time. Doing so will automatically deselect one of the options.

Advanced Flex Tools for Customization

Take full control over your CRM interface with these additional Flex Tools:

  • Flex Item Alignment - Align elements precisely within the layout for a polished and professional appearance.

  • Flex Item Gaps - Maintain consistency by adding uniform spacing between flex items, improving readability.

  • Flex Item Hug - Allow an element to shrink or expand based on content size, optimizing space usage.

  • Child Flex Items - Control how nested items behave within a flex component, improving adaptability.

  • Fill Width - Stretch components to occupy the full width of the vertical flex component for a seamless design.

  • Convert to Flex - Easily convert multiple elements into a flex component and save time and effort creating from scratch.

  • Replace with Section / Replace with Flex - Replace a flex component with a section or replace a section element with a flex component easily from the canvas builder without disrupting the layout's design.


This update empowers you to design seamless, engaging layouts that match your customers' unique needs. Try it out today and elevate your Canvas experience!

For more details, please comment below, and we will get back to you at the earliest.


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