Trialling Zoho Assist and I have a variety of clients. A lot are computer illiterate. Some have poor vision. The current support sessions are using apps which have desktop icons for the appropriate apps.  I either connect on demand then the client approves my connection or they click on the desktop icon and provide login credentials.

I noticed that Zoho Assist has a Zoho Assist QuickConnect that places a shortcut on the desktop. I tried it here numerous times and every time I get the same error when I try to enter the Remote Support session id. 

I have tried creating a plugin from my tech account same thing.  Only thing that works is me generate the session ID then telling them over to phone verbally to go to  join.zohocloud.ca and enter the ID and if I have not provided support before then they have to click on the link in the web page download the ZA_Connect, click on it and install it.