USE CASE:

We are a software vendor, using Zoho Desk (as part of a Zoho One subscription) to help mange support issues from our customer base.  Customers can log tickets via email or Help Centre portal.

QUESTION:

I need to provide the capability for our customers to self-service the download of files (i.e. the latest version of our software).

It feels like the best place to do this would be in the Help Centre, but unfortunately I cannot find a way to create a tab or a widget for a 'Downloads' section.  I could look to share links via Workdrive, but this process becomes somewhat clunky and doesn't provide the self service element required.

Is it possible to fulfil the requirement within Zoho Desk without resorting to custom code?  Or is there another app within Zoho One that would be better suited?

Thanks,

Paul