Images won't load in outlook?

Images won't load in outlook?

I made a basic campaign and sent it to myself - my office uses Outlook. I have to download the images if I want to see them, which is the case for all outlook users, according to my boss. This is a big problem, because most of our client base uses Outlook as well, and I don't think many would be bothered to click "download". Can this be fixed, or is this just inevitable? I rang customer support and they said it can't be fixed, but I would like to be sure.