Inconsistent "Happiness Rating" Percentage

When searching through the list of customers, the Happiness Rating percentage that shows for one particular customer of ours is 71%. However when going into that customer, the percentage shows as 100% (which we think is correct as we can't find anything except positive ratings from them).

Is this an issue in ZohoDesk, or is there something I'm missing?

• Topic Participants

• Oliver Leckie

• Shivani | Zoho Desk

  

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