Inquiry on Help Centre Tab Customisation

Inquiry on Help Centre Tab Customisation

Hi Zoho team,

I’m wondering if it’s possible to further customise the Help Center tabs, specifically the descriptions under Knowledge Base, Community, and Tickets.

While the current setup allows customising tab names, being able to tailor the descriptions would enable a more curated experience. This would be especially useful if we intend to use the Community solely for announcements.



Thanks.
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