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That is great for tracking but it requires every contact to approve the email before it can be sent. That makes Zoho virtually worthless when it comes to email campaigns targeting totally cold prospects that have never heard of the product. Email campaigns targeting these new prospects need to be initiated through "Sendy" where they do not have the choice to disregard the email or not. After we get a response, then the outcome may easily be added to Zoho for tracking purposes.