Issue with capturing user location (IP Address, city ,country etc details )

Issue with capturing user location (IP Address, city ,country etc details )

Hi , I am working with Zoho campaign and trying to track my customer location when they open my email . But I am not getting anything? Can anyone can help me in setting it.
  

Contact Email                    Ip address          Opt_in               Confirmed Time

abc@gmail.com                                           FALSE

rishabh@gmail.com                                      FALSE


Thanks