Limits on workflow never disclosed, not documents and now being applied. I feel scammed and there is no reply for support.

Limits on workflow never disclosed, not documents and now being applied. I feel scammed and there is no reply for support.

Hello everyone,

I’m facing a critical issue with Zoho Recruit and would appreciate any insights from fellow users or someone from Zoho.

For months, I’ve been receiving daily emails stating that I have reached the maximum workflow custom functions limit. However, after contacting Zoho Support, I learned that:

  • This limit is not documented anywhere in Zoho’s official resources.
  • As a user, I have no visibility into my ongoing consumption.
  • I have no way to identify which function is causing the issue or which automation is failing.
  • Zoho Support refuses to disclose any details regarding this limit.

Even more concerning: the notification email includes an upgrade link, but when clicked, it leads to a page that does not mention custom function limits at all. This suggests that the limitation is purely a backend decision without clear terms.

Is anyone else experiencing this?
Can someone from the team provide an official explanation?

Below is the email I sent to the Escalation team almost 3 weeks ago, with a reminder this week. And no reply.

-------
Dear Zoho Recruit Support Team,

I am writing to formally escalate an issue regarding the workflow function automation limits in Zoho Recruit. I have been receiving multiple daily warnings stating that I am reaching these limits, yet at no point before subscribing was I made aware that such limits even existed.

There is no documentation outlining these restrictions, and when I contacted support, I was informed that only the backend has knowledge of these limits and can notify me when I exceed them. This is completely unacceptable—setting limits that are neither disclosed to the customer nor verifiable makes no sense.

Additionally, these warnings do not specify which workflow or function is triggering the limit, meaning that critical automation I rely on is failing without my knowledge. This is directly affecting my workflow, yet I have no way to track, verify, or resolve the issue.

To make matters worse, the emails I receive include an option to upgrade, but when I follow the link, there is no mention of this function within Zoho Recruit, making it impossible to take action even if I wanted to.

I need immediate clarification on:

  1. The specific limits in place for workflow functions and why they were never disclosed.
  2. A way to track which workflows are being affected.
  3. A clear resolution to ensure my automation functions as expected.

This situation is extremely frustrating and unfair to customers. I expect a prompt response and a transparent resolution.

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