Links for Community/Knowledgebase
I think it would be helpful to have a link to the community and knowledge base when you click on "Help". I think it would make the community more well known as a resource, because many people do not understand or think about site mapping. Currently, from Zoho One especially, you must click on the follow hyperlinks to get to the community:
Zoho One Home>Help (? icon at top)>Contact (bottom of page)> Support (bottom of page)>Knowledgebase or Community. Many people do not know about these valuable resources because they are fairly hidden. Every page should include links to easy find and access them, and the support links should direct people to utilizing these options BEFORE they are directed to tech support, or allow them to use the knowledgebase to drill down their request to get the right support person or group to help with their needs.