Rather than this relative time, it would be great to see the timestamp on items like this. Using the history to try and figure out issues is tough when you have to calculate the time in your head.

Additionally, it would be great if you could click on these history items and go to the thread or comment directly in Zoho desk. We've found an issue where delayed emails or quarantined emails that is released insert themselves into the ticket at a different time and it's very tough to troubleshoot this.

Or if you could click on the entry to see the preview.