Multilingual Ratings - Happiness Ratings in Your Customer's Language

Hello everyone, 

 

We’re excited to introduce Multilingual Support for Customer Happiness Ratings! 

 

Collecting accurate customer feedback is crucial for improving service quality, but language barriers can lead to misunderstandings, lower response rates, and inaccurate ratings. When customers receive a survey in a language they’re not comfortable with, they might struggle to provide meaningful feedback—or worse, choose not to respond at all. 

 

To bridge this gap, we’re introducing Multilingual Support for Customer Happiness Ratings! Customers will now receive rating forms in their preferred language, making it easier for them to understand and engage with the survey for clearer insights, better participation, and more accurate feedback. 

 

For example, a French-speaking customer will receive the form in français instead of English.

How It Works

The rating form automatically adapts to the customer's language based on: 

• Ticket Language – If specified, the form is displayed in that language.
  
• Customer’s Browser Language – If no ticket language is set, the system uses the customer’s browser preference.
  
• Default to English – If neither is available, the form appears in English.
  
• Available in 27 languages, including French, Spanish, German, Chinese (Simplified & Traditional), Hindi, Japanese, Russian, Portuguese, Arabic, Turkish, and more!
  

This enhancement is now available for all customers across DC. Please refer to the help doc for set up steps and more details. 

 

Give it a try and let us know your feedback! 

PM: @Anonymous User 

 

Regards, 

Velantina | Zoho Desk - User Education

• Topic Participants

• Velantina V

  

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