New feature request: Allow copy of email message to another folder

New feature request: Allow copy of email message to another folder

Hello Zoho team,

This is a suggested new feature to allow copy an email message to either another folder or the same folder. Within the same Zoho account. 

This is not a support request about "label". This is a suggested new feature to allow copies of the same email messages.

--- --- --- --- --- --- --- --- --- --- --- --- --- --- --- ---

Benefits for Zoho:
  1. Increase Zoho's income.
    How? Because copies of email message means the clients will use more storage. In turn, the clients are more likely to either upgrade their plan from free to paid, or buy additional email storage for their paid plan.
  2. Be more competitive with Amazon, Google, Microsoft, and Yandex
    All Zoho competitors that I know of support copying email message into multiple folders. Competitors including, but not limited to, Amazon, Google, Microsoft, and Yandex. With both their IMAP and webmail.
--- --- --- --- --- --- --- --- --- --- --- --- --- --- --- ---

User story

As a Zoho client, I need to be able to copy an email message to another folder(s) within my same account, so that I could:
  1. Use Zoho email services. 
    Instead of using the competitors of Zoho. All Zoho competitor that I know of support copies of the same email. I use this feature daily with other email suppliers. 
  2. Reduce risk of missing important emails
    I often create filter. On incoming email. Some email are copied and stored into various folders. On some of those folders, I set various type of automated notifications. 
  3. Reduce clutter
    Often I need to search and view email messages separately. My prefered way of doing this is by copying the same email to multiple folders. In comparison, when I cannot copy the same email, my folder feel cluttered with other email that are not of present interest.
  4. Easier and faster to use Zoho Mail
    With Zoho accounts with large amount of emails. For example, millions of email messages within the same account, with large amount of automated rules, it is much easier to do and update automated operations with folders than labels. Using labels for this is too slow to use and too much work. 
  5. Increase compatibility across devices and IMAP clients
    All IMAP clients that I know of have very stable support for folders. In comparison, labels are often either unstable or need supported.
  6. Easily track and receive notifications
    For tracking purpose. In need to keep some email in the inbox folder. While at the same time, automatically store copy in various other folders. When using multiple devices, on the first device, I have it configure to notify me only on new email in folder 1. Another devices notify me only on new email on folder 2. And so on. Then on each device, I need only an offline copy of that email folder(s) and its email(s). It is very quick and easy to do this with Betterbird/Thunderbird IMAP. 
  7. Include all search results per folder
    For example, after publishing job offers for multiple roles. Often a same candidate might quality for multiple job offers. I need to be able to store multiple copies of the candidate email into multiple folders. For example: Engineer, Lead, Manager, Quality Assurance, Trainer. In the future, when searching each folder, I need the same candidate to be included in multiple folder.
    In other words, for the same need to be able to copy files to more than one folder on my computer or cloud storage service.
  8. Increase security and privacy of my shared folders
    For example, I need to share one email in two different cloud storage folders. Each folder has different permissions. Which allow different persons to access different folder. Some emails need to be copied to two folders. Other need to be copied to four folders. And so on.
  9. Easily search my copy of emails stored locally in PDF format
    I need to export and archive all my folders structure as is but in PDF format. I am able to presently do this with Zoho. But the challenge is that email is only in one folder. I need that email to be in multiple folder. In other words, multiple PDF file. Then search to PDF by folder.
  10. Restore email messages deleted by accident.
    When in good faith, by accident, I delete a valuable original email message, I am able to quickly and easily use the copy to restore it into the original folder.
--- --- --- --- --- --- --- --- --- --- --- --- --- --- --- ---

Manage risk

If somehow Zoho has any concern about allowing copies of the same email message within the same account, I suggest this:
  1. Adding a new checkbox in the Zoho Mail configuration page. For example "Allow multiple copies of the same email message within this same account". By default, this box would be checked. So no change for already created Zoho accounts. But interested users could uncheck this box. When unchecking this box, the user could be presented with an automated warning. About accepting the risk with copy of email.
  2. If allowing copies of the same email would interfere with other Zoho feature, simply use the checkbox above, and add a warning "Allowing multiple copies of the same email would automatically deactivate X, Y, Z features. If you approve this, click on [I accept the risks button below].".

--- --- --- --- --- --- --- --- --- --- --- --- --- --- --- ---

Contributing

If needed, as volunteers, the https://ubertus.org team, including myself, would be happy to contribute beta testing and documentation for this new feature. 

--- --- --- --- --- --- --- --- --- --- --- --- --- --- --- ---

10+ years old new feature request

This new feature request was first suggested to Zoho around 2015. So more than 10+ years ago at https://help.zoho.com/portal/en/community/topic/how-do-i-copy-an-email-message-to-one-or-more-other-folders

--- --- --- --- --- --- --- --- --- --- --- --- --- --- --- ---

Cheers,

Francois Carpentier

    • Sticky Posts

    • Pocket from Mozilla is closing shop. Don’t lose your favorites . Move them to Zoho Mail Bookmarks now! 📥🔖

      The end of Pocket shouldn't mean the end of your important links and content. Easily import them into Zoho Mail's Bookmarks and continue right where you left off. You can bring over your entire Saves, Collections, and tags just the way they are. Bookmarks

    • Zoho Mail POP & IMAP Server Details

      Hello all! We have been receiving a number of requests regarding the errors while configuring or using Zoho Mail account in POP/ IMAP clients. The server details vary based on your account type and the Datacenter in which your account is setup. Ensure

    • Workplace - Zoholics Europe Customer Awards

      Dear Zoho Mail Community! 📣 We're excited to announce that at this year's Zoholics events across Europe, we're holding customer awards for the first time ever! Workplace - Zoholics Europe Customer Awards This is your chance to shout about the amazing

    • Important update on Group Management | Zoho Mail

      Dear Zoho Mail Community, This post is to inform you all of the following updates on the Group Management in Zoho Mail. Group Member Addition: If a group member is added to an organization group in a Zoho Application, the member will be automatically

    • Mastering email etiquette and best practices to follow in Zoho Mail

      Hello Zoho Mail Community, We’re thrilled to invite you all to our upcoming webinar: Mastering email etiquette and best practices to follow in Zoho Mail. Join our live webinar for expert etiquette tips to enhance your professionalism and elevate your

      • Recent Topics

      • Marketing Automation

        L.S. Marketing Automation is and has always been part of the Zoho One bundle - according to the information provided on the Zoho Website. Why when I open Marketing Automation do I get the following message?: "Your trial has expired. We hope you enjoyed

      • What's New in Zoho Analytics - January 2026

        Hello Users! We are starting the year with a strong lineup of updates, marking the beginning of many improvements planned to enhance your analytics experience. Explore the latest improvements built to boost performance, simplify analysis, and help you

      • Can I convert multiple OLM files to Thunderbird at once?

        Yes, you can convert multiple OLM files to Thunderbird at once using the Aryson OLM file Converter. The tool supports bulk OLM file conversion, allowing users to select multiple OLM files in a single process. It preserves the original folder structure,

      • Translation from Chinese (Simplified) to Chinese (Traditional) is not working. It randomly translated. Google Translate accurately but zoho translate is not working at all

        Hi friends, The newly added language for translation. https://www.zoho.com/deluge/help/ai-tasks/translate.html "zh" - Chinese "zh-CN" - Chinese (Simplified) "zh-TW" - Chinese (Traditional) my original text: 郑这钻 (and it is zh-CN) translated traditional

      • The Social Playbook - January edition: Getting started with content creation

        Social media isn’t just about posting some random content. It’s about why certain content works, how brands stand out, and what makes people pause mid-scroll. The Social Playbook is a monthly community series where we break all of that down. Through real

      • Support for Custom Fonts in Zoho Recruit Career Site and Candidate Portal

        Dear Zoho Recruit Team, I hope you're doing well. We would like to request the ability to use custom fonts in the Zoho Recruit Career Site and Candidate Portal. Currently only the default fonts (Roboto, Lato, and Montserrat) are available. While these

      • Adding bank details to the contact through API

        How to add bank-related information to the contact while creating it using API? The account number needs to be encrypted before sending it through API but not sure how to encrypt and get those values. Please guide me in this.

      • CRM x WorkDrive: We're rolling out the WorkDrive-powered file storage experience for existing users

        Release plan: Gradual rollout to customers without file storage add-ons, in this order: 1. Standalone CRM 2. CRM Plus and Zoho One DCs: All | Editions: All Available now for: - Standalone CRM accounts in Free and Standard editions without file storage

      • Font breakage in Zoho Mail Desktop Lite application for Mac

        Dear Zoho Mail and Workplace Community, With the latest update of macOS Sequoia and macOS Tahoe, there has been font breakages in the email preview of Zoho Mail Desktop Lite application for Mac. This breakage is due to the corruption of the System fonts

      • Feature request - image resizing on sales orders

        I need to be able to show the items on the sales orders, currently the item image shows really small and no way to resize it, need the ability to make the image larger to showcase the product on the pdfs

      • Mail Merge is not working properly as far as the AUTOMATE section is concerned

        Hi there, I created a Mail Merge template for the Deal module. I would like Deal owners to mail merge their Deal records, download the Mail Merge document as a Word doc and make a few changes before sending it to the customer. Thing is, neither the "Merge

      • What's new in Zoho Sheet: Simplify data entry and collaboration

        Hello, Zoho Sheet community! Last year, our team was focused on research and development so we could deliver updates that enhance your spreadsheet experience. This year, we’re excited to deliver those enhancements—but we'll be rolling them out incrementally

      • Nueva edición de "Ask The Expert" en Español Zoho Community

        ¡Hola Comunidad! ¿Te gustaría obtener respuestas en directo sobre Zoho CRM, Zoho Desk u otra solución dentro de nuestro paquete de CX (Experiencia del Cliente? Uno de nuestros expertos estará disponible para responder a todas tus preguntas durante nuestra

      • Automation Series: Auto-Notify External Users on Issue Closure

        Hello Folks! In Zoho Projects, you can notify external issue reporters via email when an issue is marked as Closed. This helps the users avoid manual follow-ups and keeps the reporter updated. In this post, we’ll walk through a simple setup using a Web

      • Turn chat conversations into real action with Integration Blocks in Guided Conversations

        When a Guided Conversation fails, it's usually not because the logic is wrong. They fail because the conversation stops moving. A customer starts a chat with a clear goal: report an issue, check a status, or confirm something. At first, the flow does

      • Basic Mass Update deluge schedule not working

        I'm trying to create a schedule that will 'reset' a single field to 0 every morning - so that another schedule can repopulate with the day's calculation. I thought this would be fairly simple but I can't work out why this is failing : 1) I'm based in

      • click to call feature

        I've Zoho CRM and in that i want click to call feature.

      • We Asked, Zoho Delivered: The New Early Access Program is Here

        For years, the Zoho Creator community has requested a more transparent and participatory approach to beta testing and feature previews. Today, I'm thrilled to highlight that Zoho has delivered exactly what we asked for with the launch of the Early Access

      • From Zoho CRM to Paper : Design & Print Data Directly using Canvas Print View

        Hello Everyone, We are excited to announce a new addition to your Canvas in Zoho CRM - Print View. Canvas print view helps you transform your custom CRM layouts into print-ready documents, so you can bring your digital data to the physical world with

      • Can the Product Image on the Quote Template be enlarged

        Hello, I am editing the Quote Template and added ${Products.Product Image} to the line item and the image comes up but it is very tiny. Is there anyway that you can resize this to be larger? Any help would be great! Thanks

      • Creating Parent Child relationship in Accounts

        We have customers with multiple locations, I setup the HQ as an account, then I setup the different sites marking the HQ as the parent to that location. If I then do a Deal for one of the locations, is there a way to show by looking at the parent account

      • Learner transcript Challenges.

        Currently i am working on a Learner Transcript app for my employer using Zoho Creator. The app is expected to accept assessment inputs from tutors, go through an approval process and upon call up, displays all assessments associated with a learner in

      • Client and Vendor Portal

        Some clients like keeping tabs on the developments and hence would like to be notified of the progress. Continuous updates can be tedious and time-consuming. Zoho Sprints has now introduced a Client and Vendor Portal where you can add client users and

      • #7 Tip of the week: Delegating approvals in Zoho People

        With Zoho People, absences need not keep employees waiting with their approval requests. When you are not available at work, you can delegate approvals that come your way to your fellow workmate and let them take care of your approvals temporarily. Learn more!

      • Admin Tip: Manage sub-domain emails using sub-domain stripping

        As an admin, you may need separate domains for different departments such as sales, support, and marketing. While this approach offers flexibility, creating and managing multiple domains can quickly become overwhelming, especially since each domain requires

      • Quick Copy Column Name

        Please add the ability to quickly copy the name of a column in a Table or Query View. When you right-click the column there should be an option to copy the name, or if you left-click the column and use the Ctrl+C keyboard shortcut it should copy the

      • Ability to Edit YouTube Video Title, Description & Thumbnail After Publishing

        Hi Zoho Social Team, How are you? We would like to request an enhancement to Zoho Social that enables users to edit YouTube video details after the video has already been published. Your team confirmed that while Zoho Social currently allows editing the

      • How do I remove a data source from Zoho Analytics?

        I am unable to find a delte option on a datasource that i put in the system as an error. On teh web it refers to a setup icon but I do not see that on my interface?

      • Add Employee Availability Functionality to Zoho People Shift Module

        Hello Zoho People Product Team, Greetings and hope you are doing well. We would like to submit a feature request to enhance the Zoho People Shift module by adding employee availability management, similar to the functionality available in Zoho Shifts.

      • Bigin, more powerful than ever on iOS 26, iPadOS 26, macOS Tahoe, and watchOS 26.

        Hot on the heels of Apple’s latest OS updates, we’ve rolled out several enhancements and features designed to help you get the most from your Apple devices. Enjoy a refined user experience with smoother navigation and a more content-focused Liquid Glass

      • Really want the field "Company" in the activities module!

        Hi team! Something we are really missing is able to see the field Company when working in the activities module. We have a lot of tasks and need to see what company it's related to. It's really annoying to not be able to see it.🙈 Thx!

      • Delay in rendering Zoho Recruit - Careers in the ZappyWorks

        I click on the Careers link (https://zappyworks.zohorecruit.com/jobs/Careers) on the ZappyWorks website expecting to see the job openings. The site redirects me to Zoho Recruit, but after the redirect, the page just stays blank for several seconds. I'm

      • Is Desk Down?

        Across department - always an error. [Status Mode] - error [Table View and the rest] - working

      • How do I change the wording of the tile of SignForm?

        When my user opens a SignForm url, the title that is presented is always "SignForm signer Information" and a form is displayed asking for the username and email address. This can be confusing to the end user. How can I change the title at least (Or at

      • How to link tickets to a Vendor/Vendor Contact (not Customer) for Accounting Department?

        Hi all, We’re configuring our Accounting department to handle tickets from both customers and vendors (our independent contractors). Right now, ticket association seems to be built around linking a ticket to a Customer / Customer Contact, but for vendor-originated

      • Problem with CRM Connection not Refreshing Token

        I've setup a connection with Zoom in the CRM. I'm using this connection to automate some registrations, so my team doesn't have to manually create them in both the CRM and Zoom. Connection works great in my function until the token expires. It does not refresh and I have to manually revoke the connection and connect it again. I've chatted with Zoho about this and after emailing me that it couldn't be done I asked for specifics on why and they responded. "The connection is CRM is not a feature to

      • Automatic Matching from Bank Statements / Feeds

        Is it possible to have transactions from a feed or bank statement automatically match when certain criteria are met? My use case, which is pretty broadly applicable, is e-commerce transactions for merchant services accounts (clearing accounts). In these

      • Clone Recurring Expenses

        Our bookkeeping practices make extensive use of the "clone" feature for bills, expenses, invoices, etc. This cuts down significantly on both the amount of typing that needs to be done manually and, more importantly, the mental overhead of choosing the

      • Unify Overlapping Functionalities Across Zoho Products

        Hi Zoho One Team, We would like to raise a concern about the current overlap of core functionalities across various Zoho applications. While Zoho offers a rich suite of tools, many applications include similar or identical features—such as shift management,

      • Automation #7 - Auto-update Email Content to a Ticket

        This is a monthly series where we pick some common use cases that have been either discussed or most asked about in our community and explain how they can be achieved using one of the automation capabilities in Zoho Desk. Email is one of the most commonly

      • Next Page