New portal SAML authentication error: User not found

New portal SAML authentication error: User not found

Dears,

Has anyone else been experiencing this lately?

I am creating a new portal authenticated by SAML (Entra ID). I followed the same process as I did with other portals, but any new portal created after this always encounters this error.

I’ve been reporting this issue to ZC Support since September 25, but it doesn’t seem like much effort has been made to resolve it.

And our client is losing patience.