Hello,

I’m currently facing an issue where my Zoho Mail account has been blocked due to “suspicious login activity,” and outgoing emails are restricted.

Here are the details shown:

• Block type: Outgoing mail blocked

• Reason: Suspicious login activity

• A notification also appeared indicating unusual activity with an option to unlock the account.

I would like to better understand the situation:

1. What specific actions trigger this type of block?
   (For example: multiple login attempts, IP/location changes, SMTP misuse, etc.)

2. What is the correct and safe way to unblock the account?
   I see the unlock option, but I want to ensure the root cause is addressed before proceeding.

3. What preventive measures should be implemented to avoid this in the future?
   Such as:

   • Password reset policies

   • Enabling two-factor authentication

   • Reviewing active sessions or third-party access

4. Does this necessarily indicate a compromised account, or can it be triggered by normal usage patterns?

Any clarification and recommended steps would be very helpful.

Thank you.