Hello everyone,

I have a question regarding the integration capabilities of Zoho Desk with the messaging application Line. I understand that Zoho Desk allows automatic ticket creation for customer complaints, enabling real-time communication with clients.

However, if I create a new ticket manually or through the interface, am I able to specify that I want to use the Line messaging platform for communication regarding that specific case?

Thank you for your assistance!

Best regards,

Prin Huang