Questions around Zoho CRM integration with Zoho Campaigns
Hello Campaigns Community,
We had a few questions about the way campaigns work in conjunction with CRM.
- When an email bounces in Campaign's why doesn't the CRM show it?
- Normally if CRM detects a bounced email, it puts a yellow exclamation point (!) near it
- We can find the contacts who had a bounced emails within CRM, but we don't get the (!) indicator
- When someone unsubscribes from a campaign, can it check the Email Opt-Out checkbox in CRM?
- We were required to add the Email Opt-Out field onto our contact layout in CRM, so I expected it to update the field when opt-outs occurred
- When someone unsubscribes do they get removed from future marketing efforts automatically or is it up to us to make sure we don't add them to another campaign?
Thank you in advance!
-Marshall