I have a huge hole in my accounts from  refunds and the lack of synchronisation between shopify , Amazon and Etsy to Zoho ( i.e when I process a refund on shopify/ Amazon or Etsy it does not come through to Zoho) and then if I process a manual credit note/ refund starting in Zoho alone ( for a wholesale customer)  it does not come through to quick books. So all the refunds I have done just show as negative balances in Quickbooks