Representative's console stops responding and has to refresh/reload
For some unknown reason and on a random basis, the remote session seems to drop/stop responding. After a few seconds (10-30) the screen seems to reload on the remote computer then starts responding again.
I primarily connect using the unattended computers option.
Why does this happen?
Topic Participants
Ryan Williams
Balaji N
Sticky Posts
Release Notes: Version 1.91, February 2015
Unattended Access (Beta) is live! Unattended Access, a feature requested by a lot of our customers is live now. Currently, it's in beta. You can add up to 100 computers per Technician subscription. They can also be accessed by your organization members. My Computers list in Zoho Assist home page will always display the online status of your unattended computers. You can rename the computers whenever you wish. Currently, Unattended Access can be configured only for Windows computers. Nevertheless,