Hi Team, 

Is it possible to retain the information of ticket when moving the ticket from one department to another ?

The things that I would at least expect to stay with is the "ticket owner" and "status of the ticket". 

At the moment when I move the ticket, it puts it in the new department but removes the original ticket owner, change the status to default open, triggers new SLA etc etc 

I know that in department's concept it is a new ticket but I want to change this, can this be achieve through a custom function where I can decide what to retain when ticket is moved? j