Rich text Merge field - Not using font specified in HTML

Rich text Merge field - Not using font specified in HTML

I have a rich text merge field in a writer template which is creating a table. I have chosen to use this method instead of a repeat region because I need to specify specific cell background colours which change every time the document is created.

The problem I'm facing is that I need to specify a specific font for one of the columns. That font has been loaded into the template. But the document is ignoring the font specified.

IconDMC NumberDMC NameQuantity
o151Dusty Rose Very Light849
o152Shell Pink Medium Li253
o160Grey Blue Medium255
o310Black469
o349Coral Dark475
o351Coral347
o453Shell Grey Light433
o553Violet284
o606Burnt Orange-red226
o644Beige Grey Medium245
o728Golden Yellow642
o741Tangerine Medium344
o747Sky Blue Very Light381
o761Salmon Light138
o775Baby Blue Very Light417
o778Antique Mauve Very Lt395
o797Royal Blue427
o799Delft Blue Medium190
o809Peacock Blue199
o817Coral Red Very Dark376
o945Tawny Medium322
o947Burnt Orange239
o954Nile Green315
o959Sea Green Medium397
o961Dusty Rose Dark328
o964Sea Green Light755
o970Pumpkin Light347
o977Golden Brown Light624
o3042Antique Violet Light511
o3046Yellow Beige Medium397
o3341Apricot37
o3354Dusty Rose Light582
o3687Mauve271
o3740Antique Violet Dark799
o3761Sky Blue Light547
o3766Peacock Blue Light371
o3822Straw Light417
o3827Golden Brown Pale277
o3846Bright Turquoise Light1101
o3849Teal Green Light255
o3855Autumn Gold Light272
o3856Mahogany Ultra Very195
o3865Winter White1196
oECRUEcru1350
oBLANCWhite70


This is a table based on sample data. For some reason, the icon is showing up here, but in the writer document, it just shows as the letter "o". The symbol will be different for each row when the issue with the font is fixed, but I have just used the 1 character a the icon simply for testing.

How can I go about fixing the issue with Writer not using the correct font specified in the HTML?
    • Sticky Posts

    • Deprecation of certain URL patterns for published Zoho Writer documents

      Hi Zoho Writer users! We'd like to let you know that we have deprecated certain URL patterns for published and embedded documents in Zoho Writer due to security reasons. If the published or embedded documents are in any of these URL patterns, then their
    • [Announcement] Insert image from URL changes in Zoho Writer

      Hi Zoho Writer users! We'd like to let you know that we've changed the behavior of the Insert image from URL option in Zoho Writer for security reasons. Earlier behavior Once you inserted an image URL in a Writer document, the image would be fetched from
    • Introducing plagiarism checker in Zoho Writer

      Zia, Zoho Writer's AI-driven writing assistant, now highlights plagiarized and duplicated content in addition to offering contextual grammar and writing suggestions to help you write clearly and concisely in English. Zoho Writer's plagiarism reports Here
    • [Important announcement] Impact of Google's new email guidelines for Zoho Writer automation users

      Hi users, Google has recently announced new guidelines for sending emails to Gmail and other Google-hosted domains. These guidelines will be effective starting Feb. 1, 2024, and can impact the delivery of emails sent from Zoho Writer. Your organization
    • Transitioning from MS Word to Writer: A complete walkthrough

      Hello everyone! We understand moving to a new word processing tool can be difficult, especially if it means switching from a legacy software like MS Word. That's why we've organized an exclusive webinar where we talk you through ways to make your switch from MS Word to Writer as easy as possible. In this webinar, you'll learn: - Why Writer is a simple yet powerful alternative to MS Word. - How to locate your favorite MS Word features and functions in Writer.  - How to migrate your Word documents
      • Recent Topics

      • Calculate Number of Days Between Two Dates

        Can someone help me with how to create a field using the formula function to calculate the number of dates between a campaign start date and end date? The closest I have gotten is using the "Datecomp" function but it gives you the dates in minutes, rather
      • Zoho Writer Docx files not able to be converted into Google Docs

        Since July 23rd, I've encountered an issue where DOCX files exported from Zoho Writer no longer convert properly into Google Docs when uploaded to Google Drive. My workflow relies on generating merged DOCX documents from Zoho Forms using Zoho Writer templates,
      • Schedule Campaign - Recipients Time Zone

        Something seems to be wrong with the scheduling feature for scheduling campaigns to be deployed at a specific time to the recipients time zone. I scheduled campaigns twice to be sent at the recipients time zone and the campaigns are deploying at the wrong time. When communicating with Zoho support they said to make sure it was scheduled at least 24 hours in advance so we did this with our last campaign and it was still deployed at the wrong time. Anyone else having this issue?
      • Zoho Vault App for Windows

        Hello, is there a Windows app that can be used to access the passwords saved in Zoho Vault? Thank you
      • Zoho Cursor Jumping

        Hi, Zoho Support, We received the below email for a bug when using Zoho on Firefox. Please let us know if there is anything that can be done to solve this issue. Have any other Zoho Mail users reported issues the past few days with Zoho auto-saving drafts
      • tomorrow option within the due date section and drag and drop into calendar

        Firstly, thank you for creating such a well-designed and user-friendly to-do list app. It’s almost perfect for my needs, but I wanted to offer a couple of suggestions that I believe could significantly enhance its usability, particularly for those who
      • low quality videos

        when in puplish videos or reel in social media platforms it pulished in low quality
      • Using Zoho Forms vs Zoho Survey

        Hello - I'm looking for advice on whether to use Zoho Survey or Zoho Forms for our small non-profit. We have a Zoho One subscription, so have access to both. The main use case at the moment is application forms for our professional development programs.
      • Kaizen #200 - Answering Your Questions | Authentication using Zoho CRM Python SDK

        We’re incredibly excited to bring you the 200th post in our Kaizen series! This journey has been as much about listening as it has been about sharing. And today, we’re making both count. Over the past few weeks, we’ve collected your feedback through the
      • Zoho CRM sync

        Just wondering if the plan is for the Zoho CRM implementation to always be just an import and not a sync? At the very least, a one-way sync that kept the data in Tables up-to-date would increase the amount of usecases, but ideally the option to two-way
      • Add serial number in print page list

        How can i add serial number in print page for every entries?
      • Trying to Delete records from Creator not found in CRM

        Hi, In the following script, I am trying to delete records from Creator not found in CRM, but I am getting the error message "Error at line number: 55 Improper Statement Error might be due to missing ';' at end of the line or incomplete expression". Please
      • Can't login to Zoho mail

        I'm logged into Zoho but when I try to go in zoho mail I get: Invalid request! The input passed is invalid or the URL is invoked without valid parameters. Please check your input and try again. I just set up my mx records and stuff with namecheap a few
      • REST API for Branch and Budget

        Hi Team, Can you please guide me with the appropriate rest API documentation for fetching Branch and Budget details?
      • STOP FRAUDULENT TRANSACTION IMMEDIATELY

        I DID NOT AUTHORIZE THIS TRANSACTION OR RENEWAL, STOP IMMEDIATELY CHARGING MY CARD I CAN NOT CONTACT SUPPORT, NO ONE IS AVAILABLE ON CHAT PAYMENT ID RPCW2003260759193
      • Best way to handle a credit card download fiasco

        Hi there, hoping that someone knowledgable with book keeping can give me the answer here. One of my credit cards has been integrated with Zoho books and we have been downloading transactions with no issue. The credit card got compromised and was used
      • When Opening Zoho Mail I always get a Tab with an error (See attached image)

        Everytime I open Zoho mail I get this. It is trying to open a deleted email. I already tried going to Settings > While Starting up Changed that option back and forth but this persists. Its annoying. Other than that I love this. Any help would be appreciated.
      • Pre-Registration - Suggestion

        Suggest to add a Pre-Registration feature for non-scheduled events. Scenario is that we have a training academy and would like to collect pre-registrants prior to an actual scheduled event so we can use this as a basis for demand management and scheduling of new events for those expressing interest.
      • Not all messages showing in folders in iOS mail.app

        I have a bunch of emails filed in various folders. Those folders are showing all of the emails in them on Zoho.com and in the Zoho Mail app on my iPhone and my iPad. They also all show up fine in Mail.app on my Mac. The problem is that certain (not all)
      • Where do the 'Archived' mails go?

        I have hit 'Archive' on quite some mails I still needed, but didn't want in my inbox anymore. I obviously thought 'Archive' is not the same as 'Delete', since they don't even pass the trash folder this way, and right now I was looking for one of those
      • Signature image size changing on replied emails

        Hi, Sometimes I see the size of the image I use as signature changes when I open replied emails. Do you know why is this happening? It doesn't seem to happen when I send emails to Gmail though. Signature should look like in attachment "Signature_normal.jpg"
      • Não consigo enviar emails. "Razão:533"

        Não consigo enviar emails. "Razão: 533 Relaying disallowed. Invalid Domain" aparece e me impede de enviar emails... Como resolver o problema?
      • Error when setting up IMAP access in Gmail

        Hi I set up POP3 access via Gmail for my Zoho-hosted domain email. I just tried to change it to IMAP access, however when inputting the settings I received the following error message from Gmail "Missing +OK response upon connecting to the server: * OK
      • Zoholics Europe 2025: Unlocking the Power of Zoho CRM : A Hands-On Workshop

        Why should you attend? At Zoholics Europe 2025, Zoho’s official user conference, you’ll have the opportunity to connect directly with experts and explore powerful tools that help businesses elevate customer experiences. Be sure to attend one of the most
      • "Wrong password or login" Problem to configure Zoho on MAIL App on my Macbook

        Hi, I'm having problems to configure my e-mail on my MAIL App(Macbook pro). My e-mail is hari@trespontoum.net Actually was working perfectly, and still working on my Iphone. My MAIL App prompt me that my login or password is wrong. I tried to change 3
      • How do I delte a mailbox alias

        Hi everyome, I have created a mailbox alias on one of my accounts, but I can't figure out how to delete it again. When I go into the control panel on my super-admin account and click on user details and the settings for the user, I can see the mailbox
      • Allowing vendors to Upload Purchase Invoices against Purchase Order

        Work Flow: Once Project is executed, We send Purchase order to every Vendors asking them to Share the invoice against the same. Most of the time Vendors Send invoices through Mails but our Finance Team miss to book those Purchase Invoices in Zoho Books.
      • Deluge - forward incoming email with original attachments and content but new subject

        I'm working in ZohoMail with a 10GB paid account. Using a filter and a custom function, I can send a new mail with the original email content and a new subject, but I'm struggling to find how to attach the original attachment to a new mail - or even to
      • Error: "The conversation window has expired." on WhatsApp

        Hello, I would like to know why this error appears in the messages within WhatsApp from the CRM: "The conversation window has expired." The question arises because a potential client sent us a message at 11:00 PM and we are responding the next day at
      • How to Sync Desk KB and Sales IQ KB?

        Hi, we have just started to use Desk and are using the SalesIQ Chat. Ideally I'd like to use the 'FAQ' feature on chat (which uses SalesIQ KB) and also allow our customers to use the self-service KB that comes with Desk. Unfortunately they are two different
      • Need help! Unable to send message; Reason: 554 5.1.8 Email Outgoing Blocked.

        Hi Zoho team My account name is senpai.atelier, it’s been few days I can’t send Emails with the same error messages. I’ve raised the issue to support@zohomail.com that doesn’t respond to my query. I wonder if you may help troubleshooting soon.
      • Zoho arrives to Spam on all Microsoft Accounts (Outlook, Hotmail, Microsoft 365)

        I believe this is a very serious issue. All my email accounts in Zoho arrives straight to SPAM. Thing is, a lot of clients rely on email arriving to Inbox, specially on Microsoft Accounts since it is used a lot both for business and personal email sending.
      • Registeration

        I just added the TXT code. What next?
      • Cannot receive password protected zip files

        Hello, I cannot received a password protected attachments. Also all my members in the same domain has the same problems. Can you please help me? Best regrads
      • ERROR 554 5.1.8 Sender Address Blocked code(554)

        We have an email with Zoho ( comercial@bruiser.com.br), but, when we try associate the account in GMAIL, the server shows this message:  554 5.1.8 Sender Address Blocked code(554) I see this error appear when the limits of returns exceded 10 messages,
      • How do I associate pricebooks to a customer?

        I setup a few pricebooks, that worked fine. But now the only thing I can do with it, when I enter a quote or sales order, I can select which pricebook to use, but I have to do this product by product every time I add one. Is there a way to connect a pricebook
      • Zoho mail stopped receiving emails

        Our email are stopped to receive outsider email. i have checked the DSN, it's pointed to ZOho mail. Can anyone help me to fix this issue urgently? Thanks
      • send email from web application

        Hello, I'm experiencing an issue with sending emails from my web application. Here are the configuration parameters currently in use: ini Copia Modifica quarkus.mailer.from=noreply.sedis@mondonovo.net quarkus.mailer.host=smtp.zoho.com quarkus.mailer.port=465
      • Custom CSS in Zoho Form

        Hi, Please let me know, how we can add custom css in Zoho Form.  Thanks
      • Zoho Recruit

        Getting this issue
      • Next Page