I am trying to split my contacts up in to different segments using a filer on a custom variable created to match with Zoho CRM. However, these filters aren't working as they should.

The custom field is a multi-choice field, so different contacts can have different single or multiple answers to this.

For example, there is a segment filter on my contacts that states YES IF 'Product' = X, Y. However this is bringing in Contacts who's Product = X and other contacts where Product = Y. Not contacts where both is true. 

I have created several segments, and as a general rule, they don't seem to work. Maybe one or two are. 

It is also pulling across information from contacts/Leads within CRM with differing options. For example. The field as it is in CRM is a list of 4 options, multi selectable. When selected, these options are separated by a semi colon (eg X;Y). In my subscribers mapped field within Campaigns, however, this can show as X;Y, or X, Y. 

Any help on this issue would be appreciated as we have just moved to Zoho and subscribed to a larger package but as it is it is unable to segment our mailing lists correctly.

Thanks.