Shared Snippets Everyone

Hi,
Now that the Shared Snippets have been released and I think will be the most used feature implemented in 2023 :)

Creating and Using Snippets in Ticket Responses - Online Help | Zoho Desk

Maintain consistency in ticket responses with shared snippets (zoho.com)

I think there is only one thing missing that should have been included in the design,

What I think is missing is the ability to share to all (Everyone)

Some snippets should definitely only be shared with specific agents while others should be global.

for example a "Greetings" snippet is something that can be global

"HI {Contact.FirstName},

I have taken over your ticket and will be assisting you.
Will look over the details and get back to you as soon as possible

"

While the Sales Team might have a "Quote" snipped

"Hi {Contact.FirstName},,
I have received your request regarding your first step of becoming a superhero.
Can you please supply me with all your contact details(Phone, Mobile, Facebook etc) and I will be in direct contact
to get your flight started :)"

So I would really really really like for the shared snippets to be extended to support share snippet to Everyone and it would also it would be great if it could be shared with a Team

Best Regards,

Valdi Hafdal

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