sign in problem of an admin

sign in problem of an admin

Hello,

My coworker can't sign in.
I tried it too with his credentials.
I tried to reset his password, the site said:
NO SUCH USER

That's just insane, as I have him as an active user, I actually changed him to an admin with the same email address.

We need help.

I need him to be able to sign in.


His email is mike@touchstoneops.com

My email is zsuzsa@touchstoneops.com

Please help us.

Including 2 screenshots, you can clearly see him as an active user.

Thank you