Incorrect Email Notifications for Product Reviews
I am writing to report a technical issue that occurs frequently on our platform.
Problem Description: We regularly receive email notifications informing us of new product reviews awaiting approval. However, when we access the admin panel to review and approve these submissions, the reviews section is completely empty with no pending reviews.
Details:
- Frequency: This issue occurs often
- Type of notification: Automated emails for new product reviews
- Verification outcome: No reviews present in the admin panel
Attached Documentation: As you can verify from the attached screenshots:
- Screenshots of the notification emails received
- Screenshots of the pending reviews section (empty) in the admin panel
This discrepancy between the notifications sent and the actual status of reviews creates confusion and leads to unnecessary verification checks.
I would kindly ask you to:
- Investigate the cause of these incorrect notifications
- Resolve the issue to prevent future notifications that do not match the actual state
I remain available to provide any additional information or details that may be helpful in resolving this problem.
Thank you for your attention, and I look forward to your response.
Best regards,
https://prnt.sc/cxSth4Tz32u2 (backend Zoho Commerce)
Topic Participants
lame
Naresh Kumar K
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