Hello Zoho Assist Community!
We love helping you make the most of Zoho Assist by sharing valuable tips and best practices. This week, we’re focusing on enhancing the effectiveness of your remote support sessions.
Imagine your IT support team frequently conducts remote sessions to troubleshoot customer issues. To maintain consistency and professionalism, you want all technicians to follow specific protocols, such as avoiding certain actions on the customer's system without getting permission or taking steps to ensure data privacy. With the technician info box, super admins can now brief technicians on these guidelines directly within Zoho Assist.