Reduce response time with shared inboxes!

Reduce response time with shared inboxes!

When customer messages are scattered across different platforms and team members aren't sure who's responding, delays are inevitable. Slow responses frustrate customers and create a poor experience for your brand, especially when expectations are high.

With Zoho TeamInbox, all customer conversations—whether from email, live chat, or social media DMs—land in a single, organized inbox. Your team can collaborate in real time, see who’s handling what, and respond faster with full context at their fingertips.

Additionally, you can set up automation rules to send auto-replies using pre-composed response templates for common queries. You can also configure a new rule called the "Response time goal" under your organization rules. This rule allows you to set specific time frames to ensure incoming messages are replied to promptly. It doesn’t have to follow a one-size-fits-all approach. You can define different response time goals based on the message priority or the type of customer you're dealing with.
We’d love to hear from you! Share the tips you'd like us to cover next in the comments below.  If you've not tried Zoho TeamInbox yet, sign up now to start your free trial.

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