Unattended Computers gone

Unattended Computers gone

Hello,

I've been a paid user of Zoho Assist for a few years now and it works great for the most part, until recently.

A few days ago, the Zoho Assist Desktop program suddenly lost all of my computers (and groups) that were set for unattended access. I didn't think much of it at the time as the computers still existed in the web/online interface (though all of my groups were gone).

I was connected to a computer yesterday just fine but since I was in a hurry, I didn't have time to try and figure out why my groups were missing or why all computers were gone from the desktop program. Unfortunately, I needed to continue work on a remote PC today but now almost all of my computers are gone even from the web interface. I had 30-40 machines, many being very important and business related.

There has to be a way to get all of them back, along with the groups preferably. Can anyone help? Please let me know ASAP.

Thank you.

    • Sticky Posts

    • Release Notes: Version 1.91, February 2015

      Unattended Access (Beta) is live!   Unattended Access, a feature requested by a lot of our customers is live now. Currently, it's in beta. You can add up to 100 computers per Technician subscription. They can also be accessed by your organization members.  My Computers  list in Zoho Assist home page will  always  display the online status of your unattended computers. You can rename the computers whenever you wish.  Currently, Unattended Access can be configured only for Windows computers. Nevertheless,