Unattended Remote Access Suggestions

Unattended Remote Access Suggestions

Hi,
we are currently evaluating Zoho Assist as a replacement for Net Support, there are a few small issues which I believe would be helpful if they could be implemented in future releases.

1) On the client computer I can see that there is the option to "Block Access" however the default state upon reboot is to allow access.  While I can see the benefit of this for accessing servers etc which are mainly unattended we do have circumstances where I am sure clients would feel more secure if they were able to configure a default status to their own preference so that if preferred they have to right click to "Open Access" as and when a support session is needed.

If the product embraces the "Silent Access" facility as I have seen requested in the forums I feel the ability to allow clients to block access by default if preferred is essential in order to provide our clients with peace of mind from a security point of view.  Clients often have confidential information displayed on their screens and the thought that a remote user could be seeing such info without the clients knowledge or awareness has to be a concern for all.

2) In the technicians "My Computers" list the list of computer names seems to be generated from the Windows computer name information.  Over a period of time I can see a situation occurring where duplicate names will appear ie Daves_PC or station_1 etc which will make it difficult to determine the correct computer to connect to to start a remote session.  It would be helpful if the client software had the ability to apply a more accurate/descriptive name to allow more accurate identification in the technicians list.

I see the potential for accidental connection to the wrong computers when providing remote support as a potential embarrassment and this would again link to the issue mentioned above as a security concern.

I hope you do not view these observations as a criticism of what so far seems to be a great product which allows us as a small two person company to support our clients in a cost efficient way. I make the observations purely in the interest of future product improvement. 

Apologies if these observations have already been made and addressed.

Steve

    • Sticky Posts

    • Release Notes: Version 1.91, February 2015

      Unattended Access (Beta) is live!   Unattended Access, a feature requested by a lot of our customers is live now. Currently, it's in beta. You can add up to 100 computers per Technician subscription. They can also be accessed by your organization members.  My Computers  list in Zoho Assist home page will  always  display the online status of your unattended computers. You can rename the computers whenever you wish.  Currently, Unattended Access can be configured only for Windows computers. Nevertheless,