Unresponsiveness in Zoho Cliq

Unresponsiveness in Zoho Cliq

Time of post: 6:56 am PDT, 19 July 2023
Dear Cliq users,

We have encountered an unprecedented issue in our messaging servers. The details of the issue are as follows:
  • Impacted users : 1/4th of users in US DC (users who access cliq services through cliq.zoho.com)
  • Issue detection time :  4:22 AM PDT [4:52 pm IST], 19 July 2023
  • Issue : Unresponsive UI, Inaccessability of chats
  • Cause : Slow responsivenes in two of our messaging servers due to an unforeseen surge in requests.

We are currently working on resolving it with high priority. We will provide an update here in 30 mins. We apologize for any inconvenience caused.

Update 1 [8:39 am PDT, 19th July]: We have identified specific functions within the system that were causing issues in sending message. To ensure proper functionality, we have implemented restrictions on these functions. We are pleased to report that we have observed improvements in message delivery as a result. We will continue monitoring the situation and provide you with an update in the next 60 minutes. Thank you for your patience.

Update 2 [10:31 am PDT, 19th July]: We are pleased to inform you that the issue with our servers has been successfully resolved, and the Zoho Cliq services are now operating smoothly for all users. Our team is actively monitoring the system to ensure the absence of any further issues. 
We sincerely apologize for any inconvenience this may have caused and extend our gratitude for your patience while we resolved the matter.

Update 3 [2: 53 am PDT, 20th July]: We encountered a recurring issue with one of our servers, which persisted from 11:41 pm PDT, 19th July, to 12:14 am PDT, 20th July. However, thanks to our diligent server monitoring team, the problem was swiftly addressed, and services have now been fully restored to their normal operation.

Update 4 [5:17 am PDT, 20th July]: We regret to inform you that we experienced a similar issue with one of our servers, which occurred between 4:02 am PDT, 20th July, and 5:01 am PDT, 20th July. The good news is that our dedicated team is actively working on resolving this matter, and as a result, Cliq services should now be stable for most users. However, we want to be transparent about the situation, and some users may still encounter partial slowness in message processing. Rest assured, our team is diligently addressing this remaining concern, and we will provide you with another update on the progress within the next hour.

Update 5 [
6:59 am PDT, 20th July]: Our team has been diligently working on a patch to address the issue with our servers. As a result, Cliq services are in the process of being restored to normal functionality, and we expect everything to be up and running smoothly very soon. We sincerely apologize for any inconvenience this may have caused and appreciate your understanding and patience during this time.

Update 6 [7:19 am PDT, 20th July]: I am pleased to inform you that our team has successfully resolved the issue with our servers. For the past 20 minutes (starting from 7:00 am PDT, 20th July), our systems have remained stable. We are actively monitoring the servers to ensure that this incident doesn't recur in the future. As of now, Cliq services are expected to work normally for all users. You can proceed with your tasks and collaborations without any concerns.

Analysis report:

On July 19, 2023, at 3:49 AM PDT,  there was a problem in our network which caused a drop in live connections between clients and servers. As a result of this, our clients were creating new connections, where as the backend servers were trying to repair the
existing connections. This caused a surge in two of our servers, which resulted in partial downtime.

During the partial downtime the followings functionalities would have been affected.
  1. Chat related functionalities
  2. Propagation of user status
  3. Notifications
To fix this issue temporarily, some of the internal functionalities were throttled. This allowed us to control the surge of connections and process the load.
Counter measures :
  1. To prevent this from happening again, the logic for repairing failed connections has been modified, so that no surges should be observed in any of our servers. We hope to push it to production as soon as possible.
  2. We are also working on segregated processing of functionalities to prevent the availability issues due to heavy load.



Thank you once again for your understanding.

Best regards,
Poorvik 

    • Sticky Posts

    • New in Zoho Chat : Search for contacts, files, links & conversations with the all new powerful 'Smart Search' bar.

      With the newly revamped 'Smart Search' bar in Zoho Chat, we have made your search for contacts, chats, files and links super quick and easy using Search Quantifiers.   Search for a contact or specific conversations using quantifiers, such as, from: @user_name - to find chats or channel conversations received from a specific user. to: @user_name - to find chats or channel conversations sent to a specific user. in: #channel_name - to find a particular instance in a channel. in: #chat_name - to find
    • New in Zoho Chat: Threaded conversation at its finest best

      Perform effective team communication in Zoho Chat with our new 'Reply' option.   Converse and stay focussed on the parent conversation, rather than getting entangled in the web of several, never-ending sub threads.   To reply to a certain message, all you need to do is hover to the left hand side of the message. Then, click on the three dots to open a pop up menu. Here, click on the Reply button and type the reply to the message in the compose box and press Enter.   Voila, that was pretty simple. 
    • Changes in Cliq iOS app notification due to iOS 13 and Xcode 11

      Hello everyone! With the iOS 13 update, Apple has updated its policy on usage of VoIP push notifications. Over the past few months, we tried our best to provide a similar experience with the updated policy.  Changes in iOS 13:  With iOS 13, Apple mandates all VoIP push notifications to be reported to the CallKit framework as a new call. If a VoIP push notification is not reported to the CallKit within a designated time window, iOS will terminate the app. If enough VoIP push notifications are not
    • What's new in Zoho Cliq - June 2020 updates

      Hello again, everyone! I'm back to share with you the recent feature improvements and updates that we've pulled together for enhancing your experience in Cliq. Here's what's new this June for you all in Cliq's web and iOS app! New on Cliq Web: Drag and drop files to a chat in your left side panel   Now you can drag and drop attachments from your open conversation window to a specific chat or channel in the left side menu without opening it. Swift up actions and collaborate efficiently with Cliq's
    • 4 Things You Should Do Once You Get Started with Cliq

      Hey there, new user!  You've successfully logged in and set up your organization and you're all set to start working. What's next? Buckle up because here are 4 essential things you need to do first in order to get the most out of your Cliq experience:   1. Invite your colleagues   Now that you've set up your Cliq for business, you need to bring in all your employees, of course, because how else can you collaborate with them?   To invite your colleagues to Cliq, head on over to the Admin Panel which
      • Recent Topics

      • Enhancement in Zoho CRM: Control who gets to participate in a forecast by customizing the user hierarchy

        Include only users from the sales function; exclude the rest Dear Customers, We hope you're well! We started this year with a series of exciting enhancements to Zoho CRM and to this list, we are thrilled to add an enhancement to forecasting. Let's talk
      • This domain is not allowed to add. Please contact support-as@zohocorp.com for further details

        I am trying to setup the free version of Zoho Mail. When I tried to add my domain, theselfreunion.com I got the error message that is the subject of this Topic. I've read your other community forum topics, and this is NOT a free domain. So what is the
      • Possible to generate/download Quote PDF using REST API?

        See title. Is there any way after a quote has been created to export to a PDF using a specified template and then download it? Seems like something that should be doable. Is this not supported in the API v2.0?
      • Allow Admin to Configure Report > More Options Button

        As an Admin, I want to configure the options of the Report > More Options button to improve UX and reduce Developer overhead. See attached screenshot. Original question posted here: https://help.zoho.com/portal/en/community/topic/modify-standard-rep
      • Generate a link for Zoho Sign we can copy and use in a separate email

        Please consider adding functionality that would all a user to copy a reminder link so that we can include it in a personalized email instead of sending a Zoho reminder. Or, allow us to customize the reminder email. Use Case: We have clients we need to
      • Multiple Zoho One accounts

        Hello. I'm searching for a solution to run multiple organizations under 1 Zoho One account or have a different Zoho One account for each organization and still be able to easily login to each. Currently Zoho One doesn't allow the same email address to
      • Manage Every Customer Conversation from Every Channel inside Zoho SalesIQ

        Your customers message you from everywhere. But are you really able to track, manage, and follow through on every conversation, without missing anything? With interactions coming in from websites, mobile apps, and messaging platforms like WhatsApp and
      • What's New in Zoho POS - February 2026

        Hello everyone, Welcome to Zoho POS’s monthly updates, where we share our latest feature updates, enhancements, events, and more. Let’s take a look at how February went. Purchase and sell items on different units We have introduced a unit conversion functionality
      • You cannot send this campaign as there is no contact in the selected mailing list.

        We have synced contact lists and sent campaigns just fine prior to today.  Now no matter what list I upload when I go to send the campaign it gives an error "You cannot send this campaign as there is no contact in the selected mailing list." And now it
      • Client Portal ZOHO ONE

        Dear Zoho one is fantastic option for companies but it seems to me that it is still an aggregation of aps let me explain I have zoho books with client portal so client access their invoice then I have zoho project with client portal so they can access their project but not their invoice without another URL another LOGIN Are you planning in creating a beautiful UI portal for client so we can control access to client in one location to multiple aps at least unify project and invoice aps that would
      • Custom view inconsistencies

        Why is "is not" missing from criteria, along with other comparison operators ??? It makes it almost impossible to build required custom views, I don't want "void" invoices listed & why on earth would "Void" invoices be showing when the criteria includes
      • Pivot Report Formula - using a today() variable

        Is it possible for me to use a value of today() in a formula on a pivot table? I'm trying to identify where the end date of a project is greater than the current date if("10. Projects (Zoho Projects).End Date" > today(), 'Yes', 'No') I get the error that
      • Cannot connect IMAP to outlook

        Hello I have followed the instructions to connect my zoho account to Outlook IMAP but get this message: Session Id: bba118fb-151c-824f-9512-3ad1e91b109d Timestamp: 1708976566964 Error code: INVALIDCREDENTIALS INTERACTIONREQUIRED I'm using the exact configeration
      • Department Overview by Modified Time

        We are trying to create visuals to show the work our agents do in Zoho Desk. Using Zoho Analytics how can we create a Department Overview per modified time and not ticket created time? In order for us to get an accurate view of the work our agents are
      • Where is the settings option in zoho writer?

        hi, my zoho writer on windows has menu fonts too large. where do i find the settings to change this option? my screen resolution is correct and other apps/softwares in windows have no issues. regards
      • Enhance Sign CRM integration

        Hello all, I'm working on a custom Deluge script to enhance the integration between Zoho CRM and Sign by using a writer merge template for additional flexibility. I want to replicate the post-sign document integration that exists between CRM and Sign
      • Zoho Workdrive download was block by security software

        Hi Team, Recently workdrive download was blocked by huorong security. Could you please advise how to put zoho workdrive as white list? every time we put "*.zohoexternal.com" or "workdrive.zohoexternal.com", the warning msg will still pop in next dow
      • Choosing a portal option and the "Unified customer portal"?

        I am trialling Zoho to replace various existing systems, one of which is a customer portal. Our portal allows clients to add and edit bookings, complete forms, manage their subscriptions and edit some CRM info. I am trying to understand how I might best
      • General feedback

        I think Zoho is at the moment (potentially) the best, or perhaps the only, real online solution, for business, and not just business. Surely the only one that has all the features that I need (and I've probably tried everything, at least all that has a cost-free option). It has still got lots of bugs and imperfect features, so I do hope it keeps developing and becomes a really professional platform. Lots of people (including me) want to use such one platform for all scheduling/mail/note-taking...
      • How to add SSL to Short URL custom domain?

        Hi, I've added a custom domain the the URL Shortener Domains. It's creating the short URL fine, but when clicking through, firstly I get an SSL warning, then a 400 Bad Request warning.
      • Single Portal for Multiple Apps

        Hello, I'm just getting started with Zoho and I'm very overwhelmed. I am currently using the free trial of Zoho One, but if I can figure it out, I intend to upgrade to the paid version. Zoho One, of course, gives me  access to an entire suite of services/applications. One of the things I'd like to do is have a single place for clients (customers?) to log in and view current projects, invoices, contact information, etc. A single login for my clients. A single portal. I've come across documentation
      • Antispam validation failed for your domain in Accounts

        I tried adding a domain to zeptomail.zoho.com, but the “add domain” operation failed. The front‑end error reads: “Domain could not be added. Please contact support@zeptomail.com.” The back‑end API returned: ``` { "error": { "code": "TM_3601", "details":
      • Define your custom business logic in Zoho Projects

        Every organization has a defined way of executing projects. There are clear expectations around how tasks should move, when projects should progress, and which actions require validation. When these rules are consistently followed, projects remain structured
      • Cancelled appointments still block out timeslot

        I haven't had to test this before, but I've just found a problem. I had an appointment in a certain timeslot, and that appointment was cancelled. However, Bookings won't let another appointment be booked in that slot - it makes that time unavailable until
      • Preventing Group Emails From Being Sent to Group Member Personal Mail

        We have a group setup for a public facing email address. We have streams turned on for this group. Right now when an email is sent to this group email it hits the group stream and also sends a copy of the email to all group members. We'd like to disable
      • Unusual activity detected from this IP. Please try again after some time.

        Hello Zoho admin and IT team We are a registered website in Eloctronic services and we been trying to add our users to the zoho system but this issue faced us ,, hope you unlocked us please.
      • On Edit Validation Blueprint

        Hello, I have a notes field and a signature field. When the Approve button is clicked, the Signature field will appear and must be filled in. When the Reject button is clicked, the Notes field will appear and must be filled in. Question: Blueprint will
      • ¿Puedo migrar mi sitio desde WordPress a Zoho? ¿Zoho admite herramientas con código personalizado?

        ¡Hola comunidad! Estoy evaluando la posibilidad de migrar mi sitio web https://calculadoradenotas.cl/ desde WordPress a una solución Zoho, y tengo algunas dudas técnicas que espero puedan aclararme. Mi sitio no es solo informativo: es una herramienta
      • How do I link my invoice to an estimate?

        There has been instances where I have created estimates, however, invoices for the same estimate were created independently. The status of these estimates hasn't converted to 'invoiced'. 
      • Zoho Books (and other finance suite apps) - Retrospective Linking of Invoice and Sales Orders to Quotes.

        In some cases, Quotes and Invoies may be created sperately instead of using the convert feature. In this feature request I am asking for the Finance Suite team to consider adding a lookup field to reference the quote on Invoices and Sales Orders, or some
      • Impossible to import Journal from Freshbooks

        I have been trying to import journals from Freshbooks since August 30th. Every time I try to import, I get an error message. I have already made sure every row has a date. First it was saying the account and notes had unexpected input and that every debit/credit
      • Zoho Payroll's USA and KSA editions are available in Zoho One!

        Greetings! We’re excited to share that Zoho Payroll, currently available only in India and the UAE, is now introducing the KSA (Kingdom of Saudi Arabia) edition and the USA (United States of America) edition, and these editions are now available in Zoho
      • Peppol: Accept Bill (Belgium)

        Hi, This topic might help you if you're facing the same in Belgium. We are facing an issue while accepting a supplier bill received by Peppol in Zoho Books. There is a popup with an error message: This bill acceptance could not be completed, so it was
      • CRM x WorkDrive: We're rolling out the WorkDrive-powered file storage experience for existing users

        Release plan: Gradual rollout to customers without file storage add-ons, in this order: 1. Standalone CRM 2. CRM Plus and Zoho One DCs: All | Editions: All Available now for: - Standalone CRM accounts in Free and Standard editions without file storage
      • Subheaders for Sections in forms

        Currently, every form section has a field name, which one can choose to show/hide to the end user. It would be great if there was an option to show a SUB-HEADER in addition to a header. It would be useful for explaining to the end user what the section
      • Convert invoice from zoho to xml with all details

        How to convert an Invoice to XML format with all details
      • Prevent subform editing on a module's detail's page

        Hi everyone, We would like to prevent any editing of the subform data in the : Create page Edit page Details page (as subform editing is now allowed by the recent UX update) We are able to prevent editing by making the subform fields read only in the
      • Export Invoices to XML file

        Namaste! ZOHO suite of Apps is awesome and we as Partner, would like to use and implement the app´s from the Financial suite like ZOHO Invoice, but, in Portugal, we can only use certified Invoice Software and for this reason, we need to develop/customize on top of ZOHO Invoice to create an XML file with specific information and after this, go to the government and certified the software. As soon as we have for example, ZOHO CRM integrated with ZOHO Invoice up and running, our business opportunities
      • Refresh frequency

        Dear Zoho Team, I really, truly appreciate that Zoho Books gets frequent updates. As a matter of fact this is how a good SaaS company should stay on top. However, I feel that I have to hit refresh almost every day. This was exciting at the beginning but
      • Zoho Books | Product updates | January 2026

        Hello users, We’ve rolled out new features and enhancements in Zoho Books. From e-filing Form 1099 directly with the IRS to corporation tax support, explore the updates designed to enhance your bookkeeping experience. E-File Form 1099 Directly With the
      • Next Page