Admin Access to Subscriber Information for System/Default Bots in Zoho Cliq

Admin Access to Subscriber Information for System/Default Bots in Zoho Cliq

Dear Zoho Cliq Team,

Greetings,

We would like to request an enhancement to Zoho Cliq's bot management capabilities. Specifically, we are asking for the ability for organization administrators to view the list of subscribers for system/default bots, such as the Zoho Recruit Bot.

Use Case:

When integrating Zoho Recruit with Zoho Cliq, a default bot is automatically added to the organization. However, currently there is no interface or tool available to administrators to:

  1. See who is subscribed to this bot.

  2. Manage or control subscriptions.

  3. Understand what data or actions are being accessed via the bot.

We believe this is a critical gap in functionality, especially from a security, privacy, and administrative oversight perspective.

Requested Feature:

  • A section within Bots & Tools > Admin View where administrators can:

    • View a list of all organization-level bots, including system/default bots.

    • See the full list of current subscribers per bot.

    • Optionally control or restrict which users are allowed to subscribe to each bot.

Benefits:

  • Enhanced transparency for IT and security teams.

  • Better governance and compliance with internal access policies.

  • Avoid potential misuse or confusion regarding system-integrated bots.

Current Limitation:

We were informed by support that the API to retrieve bot subscribers only applies to custom bots with an accessible appkey, and that subscriber data for system bots like the Zoho Recruit bot is only available internally to Zoho. This limitation prevents us from properly managing or auditing bot usage across our organization.

We hope you will consider this feature.
Please let us know if there is a roadmap or alternative approach in the meantime.

Best regards,
Ram

    • Sticky Posts

    • No longer get Cliq notifications on phone if app not started

      On Android, I used to get notifications on my phone whether I was in the app, or it was started. Then about a month ago, I stopped seeing notifications on my phone UNLESS I had already started the app. So if I reboot my phone, and never start the app,

      • Recent Topics

      • Zoho projects dependancies is a joke

        About to cancel our Zoho One subscription because Zoho Projects is a mess. Can't build a proper progream in it because the dependancies doesn't work properly. Can't believe this software is promoter as a project program when one can't even build a proper

      • Wiki Add Attachment upload fails at about 15.3 MB

        I am seeing consistent "Error in uploading file" for files larger than about 15,430 kB. For 15,300 kB or smaller, no problem, but 15,430 kB or larger always fail. This is over numerous trials. My test files, to examine this problem, were generated by

      • Stop Wasting Clicks: Let Us See All Notes in Quick View

        Hi Zoho Recruit team, I would like to suggest an improvement to the candidate/application experience in Zoho Recruit. Today, it is difficult to get a full picture of a candidate when working from the Quick View, since notes are split between: Notes related

      • Zoho Books | Product updates | June 2026

        Hello users, Welcome to this month's roundup of what's new in Zoho Books! We have an exciting line-up this time. The highlight is the launch of the all-new France Edition with full ISCA compliance. We're also introducing features such as Layout Rules

      • issue invoice for future subscription

        Hi, I selected the invoice at the date of subscription from the setting (since the alternative is to pre-set a date of a month) which is not my case. So, my question : Some times I need to create a subscription that will start at a future date but I need

      • Associate emails from both primary and secondary contacts to deal

        We need to associate emails from multiple contacts to a deal. Please advise how this can be achieved. At present, only emails from primary contacts can be associated. Thanks

      • How to set default reply email address depending on receipt email address

        Hi, I have a number of different customer support email addresses (info@XYZ.com, retuns@XYZ.com etc.) and want to set Zoho Desk so that the email address from which an agent replies is automatically defaulted to a predetermined address depending to which

      • Writer is horrible

        Form filling is about unusable for complex forms! I am so tired of it.

      • How to Migrate from MDaemon to Zoho Mail Account?

        Hi there, Zoho Mail is one of the most popular as well as leading competitor for several cloud email service providers. It is It provide cloud email service as well as desktop based email client. In recent years people are migrating from third party cloud servers to Zoho Mail. The reasons are plenty, i.e. the user interface, security, high performance and many countless amazing features. On the other hand MDaemon Mail (aka WorldClient) is also popular among cloud email servers. But there are some

      • Trigger workflows from SLA escalations in Zoho Desk?

        Hey everyone, I’m currently working with SLA escalation rules in Zoho Desk and ran into a limitation that I’m hoping someone here has solved more elegantly. As far as I can tell, SLA escalations only support fairly limited actions (like changing the ticket

      • CRM Portal Lookup Linkage and Related Fields

        hi, if someone can give me the right path, would be greatly appreciated. we want to do a customer portal for our partners who we issue work orders for our customers, the linkage via lookup fields Partner -> Work Order -> Customer in our portal, the primary

      • HOW TO: Searching a thread (email body/text) with a custom function, allowing filtering and specific actions

        We are still trialing out Zoho at this time, but have found a major expected feature to be missing - the ability to search within the text of an email for automation/workflows. NOTE: You need to create a connection for zohodesk under settings -> Developer

      • Cold emails not allowed?

        I planned to use Zoho Mail to send businesses some cold emails to offer my freelance writing services, but I noticed that the anti-spam policy is very strict -- no commercial emails whatsoever without prior permission from the recipient? I would be very

      • Leave Time - Past Dates by Pay Period

        Under Settings | Leave Policy | [policy name] | Restrictions, one can set a number of days that an employee can go back to apply leave. This is very good and very needed. However, in most organizations, the real deadline isn't X number of days from the

      • Link webform to a job opening

        I have a webfrm embeded on my website and everytime a candidates fill the form, their candidate status is to new. Is it possible that it links to a specific job opening instead of me having to assing it manually ? Thanks

      • New in WorkDrive: Organize your storage using Data Templates

        Organizations generate huge volumes of data day in and out. From financial reports, client details, and resumes to promotional images, product videos, and more. The list is endless. When you have so much data to manage, you need to classify your documents and structure them in a way that makes them more accessible.  This is exactly what WorkDrive's Data Templates lets you do! You can create Data Templates, add meta data as custom fields, and associate those fields with files and folders based on

      • Need Native Support for docx files in Zoho Writer

        Absolutely love Zoho Writer, but often need to share files by email with people who are in the Office ecosystem. Downloading a file as docx, then sending it by email, getting the comments back, converting it to Zoho format, editing it, then converting

      • Mirror Component in Zoho CRM: Access real-time related data without leaving your record

        Hi everyone, This feature is now available for the JP, CA, SA, UAE, and AU DCs. We're excited to bring to you Zoho CRM's mirror component, which presents relevant data on a record's details page and keeps everything users need in one place without having

      • Associate records via the Multi-select lookup RELATED LIST via API

        In the REST API, is there a way to associate records for a multi-select lookup related list other than via the linking module? There are two methods for the lookup: 1. via insert records API 2. via the linking module ...as described in https://help.zoho.com/portal/en/community/topic/kaizen-125-manipulating-multi-select-lookup-fields-mxn-using-zoho-crm-apis

      • What's New - May 2026 | Zoho Backstage

        Another month, another round of improvements in Zoho Backstage. We’ve been busy refining existing experiences and introducing new capabilities to help you plan, manage, and deliver successful events with less effort. Here’s a quick look at everything

      • Product sorting in Zoho Commerce - how can I influence standard behaviour?

        Hello Zoho, I want to sort my products by e.g. name, SKU (Ascending / Descending) or by another attribute. I could neither find any solution in the settings, nor an entry in this help. Can you advice how this would work? Seems the standard sorting is

      • Dynamically prefill ticket fields

        Hello, I am using Zoho Desk to collect tickets of our clients about orders they placed on our website. I would like to be able to prefill two tickets fields dynamically, in this case a readonly field for the order id, and a hidden field for the seller

      • Price Managment

        I have been in discussions with Zoho for some time and not getting what I need. Maybe someone can help explain the logic behind this for me as I fail to understand. When creating an item, you input a sales rate and purchase rate. These rates are just

      • Workflow Assistance in Zoho CRM

        Our client's sales team visits customers on-site and currently fills a physical paper form to capture customer details, and then separately re-enters the same data into Zoho CRM via the mobile app — resulting in double data entry. We want the salesperson

      • Integration problem between zoho crm and zoho forms for an update in zcrm, with two mapped custom fields

        Hello everyone, I need to correct an existing integration between Zoho CRM and Zoho Forms: the use case is that a user needs to send an email to a contact, who will click on a button in this email, redirecting to a Zoho Forms. The contact can update or

      • Delivery Note without services

        Hi all, It there a possibility to create a delivery note from an invoice without the listed services "idem type: service"? Thank you in advance, Michel

      • Automation Series: Auto-assign Task Followers

        As task progresses, several users are required to stay aware of the updates to plan their upcoming work items efficiently. Manually adding users as followers for an active task might create additional overhead. With this automation, followers can be added

      • Send Email Directly to Channel

        Hi, We are coming from Slack. In Slack each channel has a unique Email address that you can send emails too. I currently forward a specific type of email from my Gmail InBox directly do this channel for Verification Codes so my team doesn't have to ask

      • Terms & Conditions

        I have defined Terms & Conditions in the invoice setting and have set %TermsAndCondition% where I want it to appear but nothing shows up in that area. Is this something we have to define per invoice or can we have a global variable?

      • Billing Status Update

        Hello Latha, I’m working on a new automation (deluge) to fulfill one of our requirements. In this automation, there is a step to update the Work Order billing status from “Not Yet Invoiced” to “Non-Billable.” I tried to find the API information relevant

      • Export to pdf. Images not showing

        My report contains a column with images. When I export it as a list, the images do not show in the PDF document. I have published the report but the images are still not visible. What should I do so that the photos appear in the export?

      • Zoho CRM Kiosk question – Passing Screen Fields to a Function

        I am building a Kiosk in Zoho CRM to create new Supplier (Vendors) records. Current setup: Screen 1 contains user input fields: Supplier Name (Vendor_Name) First Name (First_Name) I created a Deluge function: createSupplier(vendor_name, first_name) The

      • パスワード

        ログインするためのパスワード取得したい。

      • Associate Zoho Project with Deal that is in a specific stage?

        Hi there, When a deal hits a certain stage, I'd like to associate it with an pre-exisiting zoho project? I am using blueprints. Using a custom function and deluge, how could I do this? I was thinking that the easiest option would be the modify the pre-made

      • [Product Update] Locations module migration in Zoho Books integration with Zoho Analytics

        Dear Customers, As Zoho Books are starting to support an advance version of the Branches/Warehouses module called the Locations module, users who choose to migrate to the Locations module in Zoho Books will also be migrated in Zoho Analytics-Zoho Books

      • Canvases Auto-Skewing/Adding Scroll Bars When They Were Not There Prior

        Is anyone else noticing rendering issues in their canvases today? It seems to be mainly icons which now have scroll bars added which makes them all look off, though some fields seemed to revert to squished length as well. Were the icons replaced with

      • New UI for Writer - Disappointed

        I've been enjoying Zoho Writer as a new user for about 6 months, and I really like it. One of my favorite things about it is the menu bar, which you can hide or leave out while still seeing most of your page because it is off to the left. I think this

      • Client Script Button in Related List become invalid

        Hi, I am the admin of our organization. And I setup a client script button in related list to raise payment refund request While this button become non selectable recently. I believe there is something wrong from zoho as this button had run for a year.

      • SMTP outgoing problem

        Hello I have a website where the SMTP email is connected through Zoho Mail SMTP. Today I am no longer receiving emails from the website. Joomla shows that the email was sent successfully, but I do not receive it.

      • Fiscal year setting

        Hi, I am looking into using Zoho Books. I cannot understand the organisation fiscal year setting. Our fiscal year runs from 1 April to 31 March. In the organisation profile, I need to set Fiscal Year to “April to March” and Start Date to “2” for the period

      • Next Page