Weekly Tips: Avoid any email mishaps using Zoho Mail's Email Recall

Weekly Tips: Avoid any email mishaps using Zoho Mail's Email Recall

Let's say you have just sent an important email to a recipient with an important attachment. Moments after hitting send, you realize the attachment is outdated and missing some critical updates. Sending another corrected version of the email without addressing the first email might confuse the recipient or cause miscommunication. How can situations like this be prevented to ensure clear and accurate communication?

Take advantage of Zoho Mail's Email Recall feature to prevent any such communication errors.

Email Recall

Zoho Mail offers a convenient Email Recall feature that allows you to retract sent emails, even after they have been delivered. This acts as a valuable safety net for correcting mistakes or preventing unintended recipients from viewing the message. However, the email recall option works only within certain scenarios mentioned below:
  • If the recipient is not from within your organization.
  • If the email has already been shared or is part of a Shared folder.
  • If a recall is attempted by a user (30 minutes) or an Administrator (24 hours) after the specified time limit from when the email is sent.
  • Emails fetched by POP/IMAP accounts cannot be recalled.

How to recall emails

  1. Log into your Zoho Mail account.
  2. Navigate to your Sent folder.
  3. Click on the Mail Delivery Status (MDS) icon.

  4. In the Mail delivery pop-up, click on the Recall this email button. Please note that you can only recall emails within 30 minutes of sending them.
  5. In the confirmation pop-up, Click OK. 

  6. If the recall is successful, the original email is replaced with a notification email indicating that the sender has recalled it, preventing the recipient from accessing the original message.

You can view the email recall details by clicking on the Mail Delivery Status (MDS) icon in the sent email.

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