Zoho Backstage January 2026 Updates: Lead Controls, Ticket Group Links & QR Enhancements

Zoho Backstage January 2026 Updates: Lead Controls, Ticket Group Links & QR Enhancements

Welcome to 2026! If you thought last year was big, buckle up. We’re stepping into this year with a singular focus: unimaginable growth, elite scalability, and performance benchmarks that leave the old ways of event management in the rearview mirror.
 
As we entered 2026, we found ourselves asking familiar questions. Should we...
  1. Focus on building brand-new features?
  2. Refine what already exists?
  3. Double down on performance and scalability?
  4. Or quietly fix the things that slow you down?
The truth is, it isn’t a single choice.
 
Running events today demands all of it—powerful features, thoughtful enhancements, rock-solid performance, and the kind of reliability you only notice when everything just works. So instead of choosing one direction, we chose to move forward on all of them.
 
At Zoho Backstage, we refuse to let "good enough" be the status quo. We know you need a platform that evolves as fast as your vision does. January’s updates reflect that balance. And this is only the beginning of what 2026 has in store.

Lead Profile Settings  

Expos generate valuable conversations—now you have more control over the data that supports them.
 
With Lead Profile Settings, event organizers can decide exactly what information exhibitor teams see when they scan attendee badges. This means exhibitors get only the details that matter while you stay in control of data visibility and privacy.
 
You can configure Lead Profile Settings from Exhibitors > Exhibitor Settings > Lead Profile.


 
Organizers can choose:
  1. Relevant basic fields such as phone number, company, or designation.
  2. Selected custom registration fields.
Default fields like first name, last name, and email are always included and can't be removed.
 
Once configured, these settings apply across all exhibitors for the event. When exhibitors scan a badge, they’ll see only the fields you’ve enabled—directly in the mobile app under Lead Scan > Lead Profile.
 
To ensure consistency and privacy:
  1. Hidden registration fields can’t be added to lead profiles.
  2. Any field removed from the registration form is automatically removed from the lead profile as well.
This is especially useful for events like education fairs, job expos, and industry exhibitions, where custom registration data plays a key role.
Info
Plan availability: Included in the Essentials, Premium, and Ultimate plans.

Ticket group links and IDs

Sharing the right tickets just got easier.

You can now copy the Ticket Group ID or Ticket Group URL directly from the ticket group options.
  1. The Ticket Group URL takes registrants straight to a specific ticket group on the Select Tickets page—perfect for targeted sharing.
  2. The Ticket Group ID can be used with the embeddable widget to display tickets from a specific group. Support for this ID will also be extended to APIs once Ticket Group APIs are available.


Whether you’re embedding tickets on an external website or guiding attendees to a focused set of options, ticket group sharing is now simpler and more precise.
Info
Plan availability: Included in the Free, Essentials, Premium, and Ultimate plans.

QR code support extended to more email types   

Check-ins and access should feel effortless—for everyone involved.
 
We’ve expanded QR code support across more automated and scheduled emails, making event entry and session access smoother for every role.
 
In addition to the existing QR code widget in Send Registration Details, Welcome Assignee, and scheduled attendee emails, QR codes can now be added to emails sent to speakers, sponsors, exhibitors, and RSVP guests.
 
QR codes can also be added to emails sent to speakers, sponsors, exhibitors, and RSVP guests.
 
Newly supported automated emails include:  
  1. Welcome Speaker and Session Updated emails for speakers



  2. Inform an early sponsor that the website is live and Welcome and thank a sponsor who contributes after the website is live emails for sponsors
  3. Exhibitor Request Approved and Invite Booth Member emails for exhibitors
QR code support has also been extended to scheduled emails sent to speakers, sponsors, exhibitors, and RSVP guests attending the event.
InfoPlan availability: Included in the Free, Essentials, Premium, and Ultimate plans for automated emails. Included in the Essentials, Premium, and Ultimate plans for scheduled emails.

The road ahead: 2026 & beyond  

This January release is just the first spark. This year, Backstage is undergoing a massive transformation in capabilities and performance. We're engineering the platform to handle more data, more users, and more complexity than ever before without breaking a sweat.

We aren't just a tool; we’re your partner in scaling your impact. Let’s make 2026 the year your events become legendary.
Info
All the features and enhancements mentioned in this article are available across all Zoho Backstage-supported data centers.
If you have any questions or need access to early access features, please contact support@zohobackstage.com. 

      • Recent Topics

      • [Webinar] A recap of Zoho Writer in 2025

        Hi Zoho Writer users, We're excited to announce Zoho Writer's webinar for January 2026: A recap of Zoho Writer in 2025. This webinar will provide a recap of the features and enhancements we added in 2025 to enhance your productivity. Choose your preferred

      • How to drag row(s) or column(s)?

        Hi. Selecting a row or column and then dragging it to a new position does not seem to work. Am i missing something or this is just not possible in Zoho Sheet? Cheers, Jay

      • Building Toppings #5 - Creating and configuring custom service connections in Bigin Toppings

        Hello Biginners, Integrating Bigin with external applications extends its capabilities and enables customized functionalities. In our last post, we saw how to create a default service connection. Today, we'll see how to create a custom service connection

      • Admin asked me for Backend Details when I wanted to verify my ZeptoMail Account

        Please provide the backend details where you will be adding the SMTP/API information of ZeptoMail Who knows what this means?

      • Optimising CRM-Projects workflows to manage requests, using Forms as an intermediary

        Is it possible to create a workflow between three apps with traceability between them all? We send information from Zoho CRM Deals over to Zoho Projects for project management and execution. We have used a lookup of sorts to create tasks in the past,

      • Marketing Tip #15: Rank better with keyword-rich URLs for product pages

        Your product page URL is a small detail that can make a surprisingly big difference. Clean, readable URLs help in two ways: They’re easier for customers to trust and remember (no one likes clicking a link that looks messy or random). They help search

      • Conditional fields when converting a Lead and creating a Deal

        Hi, On my Deal page I have a field which has a rule against it. Depending on the value entered, depends on which further fields are displayed. When I convert a Lead and select for a Deal to be created as well, all fields are shown, regardless of the value

      • ATE Session on Payment Gateways: Our experts are live now. Post your questions now!

        Hello everyone, Our experts are all excited to answer all your questions related to payment workflows. Please feel free to join this session and learn more about this topic. If you have a query at anytime, please post them here.

      • Upload data deleted all Zoho form data that we manage

        Good morning. Let me introduce myself, I'm Iky from Indonesia. I'm experiencing an error or problem using Zoho Forms. I manage Zoho Forms, but I previously encountered an error when I misclicked the delete button in the upload format. It apparently deleted

      • ZOHO FORMにURL表示ができない

        初心者です。 ZOHO FORM で宿泊者名簿を作っています。 ゲストが、URLをクリックするとStripeで支払いができるようにURLを表示をしたいのですが、 上手くできません。 やり方が分かる方、ぜひ教えてください。

      • Custom module - change from autonumber to name

        I fear I know the answer to this already, but thought I'd ask the question. I created a custom module and instead of having a name as being the primary field, I changed it to an auto-number. I didn't realise that all searches would only show this reference.

      • No Automatic Spacing on the Notebook App?

        When I'm adding to notes on the app, I have to add spaces between words myself, rather than it automatically doing it. All my other apps add spacing, so it must be something with Zoho. Is there a setting I need to change, or something else I can do so

      • Holidays - Cannot Enter Two Holidays on Same Day

        I have a fairly common setup, where part-time employees receive 1/2 day's pay on a holiday and full-time employees receive a full day's pay. Historically, I've been able to accommodate this by entering two separate holidays, one that covers full-time

      • Zoho Bookings and Survey Integration through Flow

        I am trying to set up flows where once an appointment is marked as completed in Zoho Bookings, the applicable survey form would be sent to the customer. Problem is, I cannot customise flows wherein if Consultation A is completed, Survey Form A would be

      • Campaigns set up and execution assistance

        Hello Community, Can someone recommend a professional who can assist with the completion of my set up and deployment of Campaigns? Looking for a person or company that is not going to ask for big dollars up-front without a guarantee of performance to

      • Zobot with Plugs

        Hello, I am having a problem with Zobot using Plugs. Here is my current flow: When I run the flow, I should immediately see the messages from the initial cards (Send Message cards), then after running the plug, and finally, see the messages after the

      • Kaizen #223 - File Manager in CRM Widget Using ZRC Methods

        Hello, CRM Wizards! Here is what we are improving this week with Kaizen. we will explore the new ZRC (Zoho Request Client) introduced in Widget SDK v1.5, and learn how to use it to build a Related List Widget that integrates with Zoho WorkDrive. It helps

      • Remove Powered by Zoho at the footer

        Hi, I've read two past tickets regarding this but it seems that the instructions given are outdated. I assume the layout keeps on changing, which makes it frustrating for me to search high and low. Please let me know how exactly do I do this now? Th

      • Error AS101 when adding new email alias

        Hi, I am trying to add apple@(mydomain).com The error AS101 is shown while I try to add the alias.

      • No Need To Fix Something That Is Working

        Zoho Books is a great financial tool which helps businesses to become more efficient and productive with day-to-day operations. As such, every change, upgrade, improvement needs to be carefully thought before implemented in the software and I'm sure Zoho

      • Using email "importance" as workflow-criteria

        I'd like to set up a workflow that triggers if an incoming email has been flagged as "high importance" but I'm not seeing any way to do that. Hopefully I'm just missing something obvious...?

      • This domain is not allowed to add. Please contact support-as@zohocorp.com for further details

        I am trying to setup the free version of Zoho Mail. When I tried to add my domain, theselfreunion.com I got the error message that is the subject of this Topic. I've read your other community forum topics, and this is NOT a free domain. So what is the

      • What is Resolution Time in Business Hours

        HI, What is the formula used to find the total time spent by an agent on a particular ticket? How is Resolution Time in Business Hours calculated in Zohodesk? As we need to find out the time spent on the ticket's solution by an agent we seek your assistance

      • Check & Unchecked Task Segregation in Export

        It must have a feature to represent checked and unchecked tasks as [ ] and [✅] respectively when exporting it to Arratai or WhatsApp ; as Keep Notes by Google contains…

      • WorkDrive Download Issue

        My client has been sending me files via WorkDrive, which generally has worked fine. Recently files won't download at all. If you try and individually select and download a file, a popup will appear in the bottom right saying it's preparing and then it

      • Feature Request: Add Tax ID Display on Event Tickets

        Hello Backstage Team, I’ve had several clients bring up an issue regarding tax compliance when creating events. For tax purposes, they are required to show their Tax ID on the event tickets. Currently, this isn’t an option, so they have to manually generate

      • Resolution Time Report

        From data to decisions: A deep dive into ticketing system reports What are time-based reports? Time-based reports are valuable tools that help us understand how well things are going by breaking down key metrics over specific periods. By tracking, measuring,

      • Support Custom Background in Zoho Cliq Video Calls and Meetings

        Hello Zoho Cliq Team, We hope you are doing well. We would like to request an enhancement to the video background capabilities in Zoho Cliq, specifically the ability to upload and use custom backgrounds. Current Limitation At present, Zoho Cliq allows

      • Add RTL (Right-to-Left) Text Direction Button in Zoho Cliq

        Greetings Zoho Team, We would like to request the addition of an RTL (Right-to-Left) text direction button in Zoho Cliq, similar to what is already available in other Zoho apps like Zoho Desk. Currently, while using Zoho Cliq with the English interface,

      • Enable Backgrounds and Video Filters for 1:1 Cliq Calls Across All Zoho Entry

        Hello Zoho Cliq Team, We hope you are doing well. We would like to request an enhancement related specifically to 1:1 video calls in Zoho Cliq. Current Behavior Zoho Cliq currently provides background and video filter options in the following scenarios:

      • Proposal: Actionable API Error Messages to Reduce Support Ticket Volume

        I've encountered a long-standing frustration with how Zoho Creator's API communicates errors to developers, and I'm hoping the Zoho team can address this in a future update. This issue has persisted for over 9 years based on community discussions, and

      • Zoho Flow: Stripe a Zoho Marketing Automation

        Hola! Quiero hacer un flujo con Zoho Flow, para que cuando se haga un pago en Stripe, añada el lead en Zoho Marketing Automation. Lo he configurado, configurando el disparador como "Payment created" y mapeando el campo de Stripe "Receipt email address".

      • Not able to delete a QC nor able to revert or create a cycle of manufacturing for QC failed Jobs

        Not able to delete a QC nor able to revert or create a cycle of manufacturing for QC failed Jobs

      • Need Customer Item Inward Module along with QC

        Need Customer Item Inward Module along with QC 1. Using Transfer Orders hit the item balance sheet 2. Items without inventory it becomes difficult for tracking purpose. 3. Custom Modules become tedious to capture multiple items, item subforms are not

      • LESS_THAN_MIN_OCCURANCE - code 2945

        Hi I'm trying to post a customer record to creator API and getting this error message. So cryptic. Can someone please help? Thanks Varun

      • Zoho email

        I need a list of email addresses of all contacts on my zoho

      • Shift-Centric View for Assigning and Managing Shifts in Zoho People

        Hello Zoho People Product Team, Greetings and hope you are doing well. This feature request is related to Zoho People - please don't move it to zoho one! We would like to submit a feature request regarding the shift assignment and management view in Zoho

      • Zoho Sheet for Desktop

        Does Zoho plans to develop a Desktop version of Sheet that installs on the computer like was done with Writer?

      • Introducing parent-child ticketing in Zoho Desk [Early access]

        Hello Zoho Desk users! We have introduced the parent-child ticketing system to help customer service teams ensure efficient resolution of issues involving multiple, related tickets. You can now combine repetitive and interconnected tickets into parent-child

      • cant upload images in signature- urgent help needed. ta!

        HI, I have been trying to insert the company logo in the signature. i have tried it several times since yesterday, the longest I waited was 1 hour and 12 minutes for the pop up window to upload a 180 KB .jpg file. what am i doing wrong.. an urgent reply

      • Next Page