Whatsapp Limitation Questions

Whatsapp Limitation Questions

Good day,

I would like to find out about the functionality or possibility of all the below points within the Zoho/WhatsApp integration.

  1. Will WhatsApp buttons ever be possible in the future?
  2. Will WhatsApp Re-directs to different users be possible based on customer replies?
  3. Trigger workflow from incoming WhatsApps?
  4. Multiple users to receive incoming message notification and not just record owner.
  5. Accessing and operating these WhatsApp messages through the CRM App? This is specifically for employees that are not with their computers over weekends, but always have their phones with them.
Looking forward to hearing your answers/responses.

See some examples attached hereto.

Regards



Moderation Update:

We are sorry to inform you all there has been an unexpected delay with supporting media in the Whatsapp templates in CRM. We do not have an updated ETA to share at this moment. We will keep the post updated with any news on this front. Thank you.

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