Web Forms

Web Forms in Zoho Assist help you collect support requests directly from your website and route them to the right team. Embed a customizable form so customers can raise issue details or join an active remote session using a session ID. Depending on configuration, customers can submit a new request or connect straight into an ongoing session, making support more accessible while ensuring every request lands with the right department, faster. Learn more

Session Highlight

Get a clear view of every remote support session with Session Highlights. Zoho Assist automatically analyzes each completed session to identify key actions, categorize issues, track applications used, and generate a concise summary. Filter by technician, category, or tags, and export insights anytime, all to help you understand support trends at a glance. Learn more