H.265 (HEVC) delivers sharper screen sharing at lower bandwidth than H.264. Already live in the Web Viewer, the codec is now available for the Windows Native Viewer and Mobile Viewers too. Support is in place, so each viewer can adopt H.265 for video streaming as it rolls out on its end.

The File Manager now appears under the Files menu in the Viewer. Technicians with the right permissions and license can open it directly from there, with no extra navigation needed.

When the device is locked, the Mobile Viewer shows a Device Locked status so the technician knows screen sharing is paused and why. Once the device is unlocked, the viewer switches to Device Unlocked: Waiting for User Confirmation, indicating that the end user needs to re-approve screen sharing. Technicians are given the appropriate actions at each state, so they can resume the session without confusion.

The Zoho Assist customer app can be installed on Android TV, but its touch-first design made some controls hard to focus or select with a TV remote. With DPAD support, users can now navigate every screen, move focus between controls, select actions, scroll lists, and go back using only the remote. Remote support on Android TV no longer requires touch or mouse input.

The Cobrowse "Try demo" page now includes the full service queue flow, letting you experience live Cobrowse without integrating it into your website. A customer raises a request to share their screen, and it appears on the technician's page as a pending request that can be joined or canceled. Both sides of the session can now be tried end to end in demo mode.

Automatically remove devices that remain offline beyond a configured number of days, with the policy running at your chosen frequency. Specific devices and static groups can be excluded. The policy is department specific, requires Deployment permission, and is available on the Professional license.