Zoho Assist no longer works using VPN

Zoho Assist no longer works using VPN

I have been using Zoho assist for a bit longer than a year. I have been using the VPN Private Internet Access for even longer. 

For the first year of using Zoho assist I could remote into a pc, turn on a vpn, it would disconnect but then reconnect my session in under 20 seconds. However in the last month, when I flip on the vpn WHILE connected remotely already, or even if i turn the vpn on, then start zoho assist client side, and then try to connect remotely I am me with a "You'll be able to access the device shortly" window that NEVER goes away. I can send commands through the unattended access list of users to that machine still but cannot see the screen whatsoever. 

This issue started less than 3 weeks ago. My VPN version has not changed nor has my antivirus definitions or rules been altered. 

If I cannot access our employee machines while they use a VPN I have no use for this software anymore and will have to look elsewhere.

Any suggestions on fixing this would be greatly appreciated. 


EDIT: Clarification: The VPN is on the unattended remote machine I am connecting TO.

    • Sticky Posts

    • Release Notes: Version 1.91, February 2015

      Unattended Access (Beta) is live!   Unattended Access, a feature requested by a lot of our customers is live now. Currently, it's in beta. You can add up to 100 computers per Technician subscription. They can also be accessed by your organization members.  My Computers  list in Zoho Assist home page will  always  display the online status of your unattended computers. You can rename the computers whenever you wish.  Currently, Unattended Access can be configured only for Windows computers. Nevertheless,