Zoho Customer Grievance Escalations Matrix

Zoho Customer Grievance Escalations Matrix

We have been with Zoho for little over a 24 months having several licenses for Zoho One and with standalone license for Zoho Commerce Advanced Plan along with their so called "Premium Support" for which they charge you a pretty hefty amount.

It's been couple of months that we are trying to get some support from Zoho on certain issues however, not only they are NOT assisting us but have mislead us on several occasions and even though we are paying for the Premium Support, they revert back to you on their whims and fancies taking their own sweet time.

When we demanded to speak to the Manager to discuss all these issues, a lad name Yashvin, (who probably posed himself as a Manager) did heed to all our queries and issues along with all the evidence which we provided him about the reckless and hapless service that the Zoho ignorant and discourteous employees were exercising. The lad after taking almost 4 hours over the call over the period of 2 days and after looking, verifying and acknowledging the facts that there have been blunders made by the Zoho support employees, assured us it will NEVER be repeated and a strong feedback will be shared with those relevant employees.

Little did we know that this lad is a bird of same feather flocking together. We as a small organization have been taking loss on our business because of these crooks since we are stuck in the middle and haven't been able to complete our website too.

I'm quiet sure that we are not the only ones having this dark chronicle and nightmare with this so called Indian crooked company. Is there anyone else going through the same. If yes, kindly share your experience.

We are about to share this ugly experience on every social media platform as we write this, can anyone please share if Zoho has customer grievance escalations policy or executive escalations department where customer can write to their executive officers??

Best,
Aman Gill.





P.S- Please ignore the typos, if any.

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