Zoho Desk app update - Initiate WhatsApp chat with pre-approved templates from ticket and contact details screen

Zoho Desk app update - Initiate WhatsApp chat with pre-approved templates from ticket and contact details screen

Hello, everyone!

We are excited to introduce an option to send WhatsApp messages via IM(Instant Messages) using pre-approved templates directly from the ticket and contact details screen of the Zoho Desk app. In the ticket details screen, we have enhanced the contact details by introducing the 'Contact Info' section, allowing you to initiate WhatsApp messages with just a few clicks, ensuring timely and consistent communication. 

Ticket details screen:

Contact details screen:

Note: You can send WhatsApp messages only to the contacts that contain the phone number along with the country code.

Please update the Zoho Desk app to the latest version(v2.7.2) directly from the Play Store or using the link given below:


Do try out the feature and write to us at desk@zohomobile.com or submit feedback(go on to the app settings > select 'Feedback') within the app, and we'll be happy to assist you.

Have a great day!
​
Regards,
Sneha


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