Rescheduled US meetups: Zoho Desk user meetups are coming to seven U.S. cities in October and November, 2025

Rescheduled US meetups: Zoho Desk user meetups are coming to seven U.S. cities in October and November, 2025



Hello to our Zoho Desk users in the United States,
We're excited to share the revised dates for the upcoming Zoho User Groups happening across the US this summer. Our product experts are heading to seven cities throughout the country, and for the first time, we're offering one-on-one sessions with our Zoho Desk experts!
Take the opportunity to get deeper insights into Zoho Desk at an event in your city. Select a time that suits you and enjoy a personalized conversation tailored to your business needs.

Here's the bonus:

The cost of attending the meetup is fully refundable upon attendance.
Use the promotional code "ZUG50" for a 50% discount on your registration.

Please note: The bookings for 1-on-1 bookings are non-refundable.

Zoho User Group (ZUG) Meetups
10 AM – 5 PM
August – September 2025

You can choose your slot for the 1-on-1 sessions from the registration links below.

 City
Date
Registration Link
Seattle
October 30, 2025
Los Angeles
November 4, 2025
Houston
November 6, 2025
Miami
November 12, 2025
Atlanta
November 14, 2025
New York City
November 18, 2025
Chicago
November 20, 2025
Register

Know your expert


Here's the agenda for the upcoming ZUG meet:
Level up your customer service game
  • Branding & department management: Simplify agent onboarding and create structured workflows.
  • Omnichannel & self-service strategy: Enhance customer experience with instant messaging and knowledge bases.
  • Boosting agent productivity: Deploy smart tools like Guided Conversations, Zia GenAI, and contextual assistance.
  • Personalization & automation: Deliver tailored experiences through Blueprint and workflow automation.
  • Extensibility & integrations: Connect Zoho Desk with third-party apps for seamless operations.
  • Intelligent support with AI & automation: Take advantage of chatbots, auto-routing, and sentiment analysis.
  • Zoho Desk 2025: Learn about the latest feature releases and enhancements.
Please book your spot early before the seats fill up.
We look forward to meeting you in person!
The Zoho Desk team

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