Related blog post can be read here. 

With Zoho LiveDesk you can instantly connect to your customers and deliver instant support. In the era of real-time communication and instant-everything, customers expect a prompt answer to their questions. With its neat web interface, Zoho LiveDesk allows agents to pick customer chat requests and help them to solve their problems instantly. 

You can easily create, configure and customize your LiveDesk within minutes, Embed the customizable chat widgets into your website and provide a personalized Support experience to your customers.