Typo in 'Troubleshooting' Page
Dear zAssist Team, I would like to bring to your kind attention that in the URL (https://zassist.wiki.zoho.com/Troubleshooting.html), the word 'software' has been inadvertently mis-spelled. Please refer attachment. ---- Deepak Vasudevan http://thamizhththendral.blogspot.com/
Comparison to GoToAssist by Citrix Online
Hi, We currently use GoToAssist on a corporate account of 26 users and are interested in switching to Zoho Meeting. We have a couple of features available in GoToAssist that we are unsure if are available in Meeting. For example do you support the following: One-Click Session Start Save time by starting your support sessions in just one click. FastSupport Entry Site Seamlessly transition from a phone call to an online support session by directing your customer to our FastSupport.com
Can not update my VISA Card information???
HI, We desided to make a payment to update my product edition, but we found we can not update my visa card information in China. Why?? It is blank. Looking forward to your reply. Doug
Zoho Assist upgrade not going through
Whenever I try to pay the $12/month to upgrade my account, it just hangs up at "please wait". I've tried in two different browsers, but having entered in my credit card info, I would REALLY like to avoid trying to click submit over and over. Furthermore, when I logged in on another browser, it had me login again as if I were a new user.... Any ideas?
Remote Assistance Issue
Hello Sundar, What happened to you guys? No replies anymore to issue reports? Please find a copy of my emails I sent since last Friday to your email address and the support email address. Friday, March 12th: I had a Remote Assistance session appointment tonight, when I discovered an issue. The Canonical (Linux/Ubuntu) edition of Firefox 3.6 (Namoroka 3.6.2pre) accepts to start your flash viewer only anymore when I initiate a remote session. On customer's side your usual java viewer was started, and
Zoho Remote Support- how is it compared to GoToAssist?
I'm using Zoho for my CRM and stumbled across Remote Support. I currently use Go To Assist and really like it, but it's $69/mo! That's a big hit for a one man operation like me. How reliable is Zoho? Is there any lag or buffering with Remote Support? What type of speed is the the file transfer? How easy is it to get clients on Remote Support?
Unattended Support?
Is there a way to initiate a support session WITHOUT a user on the other end selecting an OK button? I want to provide support and updates after hours on machines, and was wondering if there was a way to have the end user "authorize" me to do so.
Remote Assist API
Hi, I am trying out ZOHO API for ZOHO Meeting. There is "createRemoteAssistance" api which i am interested. However, when i tried to test the URL ie: POST method, the returned xml say "Specified apikey [my key] is not valid.Provide a correct one." I had checked and tally that it is the correct API key gen for my ZOHO account(zapi). Though i am a Free Partner user for now, as i need to confirm this is working solution before i can upgrade to be Commercial partner. Any help is very much appreciated.
Paying for another technician
Dear team, I have a real basic question. I did not find the answer therefore I am posting it here. I would like to subscribe to Zoho Assist with 1 technician for a start. This technician would not be me, but as a manager of the organization, I would still like to be the one subscribing for the service. I am not sure this is possible (would I be the only one with the Remote Support Professional Edition features)? I have seen in this presentation that there was a corporate account management but I
Chat ability in Zoho Assist
I was wondering about the chat function inside Zoho Assist. I was assuming that this would be a means to communicate to the client that is having their PC controlled by you, is this the case? When I started a session and typed in the chat window it didn't come up on the clients screen. Also, if I right clicked the Zoho Meeting icon on the clients PC and chose chat nothing happened. It would be nice to have a method of communicating to the client...am I missing something? Thanks in advance
Windows 2008 R2 Terminal server connections
Users are unable to connect via active x or java there is no error message other than retry. Also noticed CPU usage is rather high around 25%
Please read this before making a post!
Hello all Welcome to Zoho Assist forums. Zoho Assist is the remote support and remote access software from Zoho. The sub-forums, 'General', 'Instant Remote Support' and 'Unattended Remote Access' that are listed in this forum are only for queries related to Zoho Assist. If you're looking for assistance or support on any other zoho products such as Zoho Mail, Zoho CRM etc., kindly check for the relevant product forum at https://help.zoho.com/portal/en/community/ Thanks in advance. Looking forward
File Transfer in Assist
Doesn't work. Always is stating fail.
Move the Embedded Support Connect Button
Hello. I love using Zoho Meeting and Assist. It works great for my needs and I'm trying to get more people in my company to use it. Now to my question. I am going to use the iFrame embed code to put the session ID key entry point on our website. However, I need to be able to move the "Connect" button to the right of the Session ID Key form field, instead of having it below it. Is there any way to do this? I see that there is a switch to include, or not, the logo so, I was hoping there might be a
Help Button
Not getting Help button on my zoho assist toolbar
Seccure connection? are you sure?
Hi, i would like to know if your totally sure that Zoho assist is working with security, i noticed the web enabled viewer has no encrption meaning anyone could easily replicate your IP and view what your seeing without hassle. i want to know why this hasnt been encripted? please be honest. Im working on mission critical reports, i dont want clients complaining they have been hacked by malware.