Phone Bridge for Asterisk 14
Hi ZohoDesk, Do you have a version of Phone Bridge that will work with Asterisk version 14.0.1? or specifically FreePBX version 14.0.13.4? Regards, Terrence
Zoho Webapp Performance
Hey Guys, So first of all, I'm a big fan of Zoho products. I use the mail for my own domains. I'm a sys admin and my company was looking for a new ticket system and of course Zoho Desk was one of the first to come to mind! Well we signed up for a trial, and oh man.. The web app is not very good.. Even on my Huawei Matebook Pro X with an i7 cpu, 16gb of ram running Ubuntu the interface / animations would slow to 1-5fps when switching from one ticket to another. Various menu operations were equally
Problem with posting a comment in a community forum
I'm getting an error to say 'Unable to process your request' when trying to reply to a forum post. Why would this be? Thanks Jane
Zoho Desk Debug
When we get an error message in zoho desk , it shows the error text but we dont know what's the line number, can you please add that feature? That will make our debugging easier. Thanks
BBC on mails templates
Hi, We want to use the mail templates in case of an incident. The purpose is to easily send a notification to our customers. But we got an issue, is there a way to put the mails in BCC option, so they can't see the other recipients of the mail ? Thanks
zoho desk extension - Platform Event Callbacks API
while adding callbackListener to plugin-manifest.json I get error -- PluginManifest file validation :- ==> The "secret" property is missing in the manifest I don't know what to do. Please help me how to add and call the event API.
Creating new ticket by reply email
Hi, I don't want to tell support@xxx.zohosupport.com to my customers. So I add the support mail address in Bcc field when I replied to the new ticket request. It seems work fine, the new ticket is creating by my reply. But the Zoho desk think I am the customer. So contact shows my information, not customer's information. I'd like to see the customer's contact in the contact field in the ticket How can I fix this?
I cannot see all the cases of all the departments.
Hi community, I have the following problem: The option to see the tickets of all the departments is not working. I attach video. I hope you can help me. Thank you.
ZOHO Desk Feature Request for KB
It'd be great if we were able to add an article in the KB to more than one location. Where you have something in the billing category, it could be something like, 'how do i login to the billing platform' - that'd fall under billing, general and faqs - but in the KB although we can tag the article, there is still a need to put that article in two other location without having to recreate the article in said respective locations. If you create the article 3 times you have to go back and make edits
Custom Currency Field sends through webhooks with 1 decimal if the number is a whole number
Hi, we have created a custom Currency field in Zoho Desk with Decimal Places set to "2". Rounding is "Off" and Precision is set to "0." The problem is that when we enter whole number like 420 and it gets sent to Zoho Flow, the number that gets sent is 420.0 420.0 doesn't make any sense. It needs to be 420.00 If the amount in field is something like 434.76 then it gets sent through webhooks appropriately. Can you please fix this? We are trying to tell users a dollar amount and when it says 420.0
Please enable Workflow Rule to execute on public comment
We do not use reply in our organization. All of our agents use public comments. When I try to create a workflow rule, I am not able to execute on Public Comment. My goal is to send an email to the agent (and one additional person) when the agent posts a public comment. I know the agent gets notified if customer posts public comment, but I want a notification to be sent to the agent when the agent puts in a public comment.
Deprecating a Key from Responses of Time Entry APIs
This is to inform you that we are deprecating a key from the responses presented for time entry APIs. This change relates to the way agent names are returned. Now, the details... The owner object in responses to time entry APIs returns the name of the agent and URL of the agent's profile picture. These data points are presented through the name and photoURL key respectively. The name key returns both the first name and the last name of the agent together. However, in APIs pertaining to other Zoho
Private article comments are not being displayed to the editor when they are in the drafting process
Our editors can't see any private comments added to articles when the article is sent to them for the editing process. The comments only do show up on the articles when the editors press on the "Send for review" button. The "Reviewer" is able to read the comments when the article is on their review list. Also there is an indicator on the article name box on the left pane (The article list for the selected group of articles) stating that there is a comment in the article but this comment can't be
Desk Data / Analytics
Hi, We can view accounts, contacts, tickets etc on the Zoho Analytics for the Desk. However there seems to be no table available for the contracts? If this is not currently available, can we please have that option? I'm sure other people would like a report / dashboard on contracts that are about to expire or have. Thanks Dave
How to retrieve Portal User status from DESK into CRM?
Hello, We are using CRM and DESK in 2-way sync configuration, meaning Contacts in CRM and in DESK are in sync. When we invite a contact in DESK to be an "End-User", he/she can then access the Help Center. Such invited contacts can then be found in lists and reports by using a system field called "IsPortalUser" , which is now IsEndUser in the new API if I am not wrong. Unfortunately, this system field IsPortal can not be selected in the sync settings between DESK and CRM so there is no easy way to
Enabled multi factor auth on Office 365 Zoho will not send mail
I have tried to follow instructions to work with multi factor authentication activation on my company Microsoft emai account. When trying to send an email I get the following error message: 535 5.7.3 Authentication unsuccessful [MWHPR2001CA0018.namprd20.prod.outlook.com] How may I fix this?
printing a zoho support ticket should be as simple as printing zoho email
looking for a way to print a ticket, much like we would be able to print the email if it were still in zoho email. don't tell us to just print the page, because we don't want the UI printed. we just want the email printed. for that matter, there are going to be occasions where we need to see the email header of a ticket. so how do i view a ticket's email header? thanks in advance.
Search
Hi, We have accounts synchronised from the CRM and wanting to search the accounts. When searching we get some random records (nothing to do with what we are searching for) and not what we are looking for. Yet if we do advanced search we can find them.
Email from agent not coming from the client
We have been using Zoho desk for a while and when an agent forwarded a mail from a client to the helpdesk, it always came from the client, not the agent. Yesterday something changed and now the emails are coming from the agent instead. No settings have been changed. Create tickets on behalf of the sender while forwarding emails is turned on and we have never had to put #original_sender {sender_email} into the body of the email to get that to work. Please help as this is really frustrating as we
Is it possible to access to a Creator app from the Help Center when creating tickets on the portal?
Can we access a Creator app inline (Integrated as the Ticket submission function) on the Help Center and then submit a form on the Creator app which also automatically creates a new ticket record on Desk? If this can't be achieved with Creator then can we use Zoho Forms for the same job?
Zoho Desk Search Endpoint
Hi, we are using https://desk.zoho.com/api/v1/search endpoint and we are struggling to understand the behaviour from the documentation. How would we perform a search for all resources with a particularly property value. For example to search all resources where ownerId=123345678 ? At the moment it looks like whatever is in `searchStr` param, will be matched across all properties of a resource. Thanks
Looking for a Zoho developer
I am currently running Zendesk and migrating to Sohodesk. I want someone to replicate this look and feel in Zohodesk. Post your offers here. https://support.ispsupplies.com
Getting 302 response on trying to get authorization grant
Hi! I am experimenting with the Zoho Desk OAuth2 API but when trying to get an authorization grant via curl, I am getting a 302 response which seems to indicate the api endpoint having been moved to somewhere else. What am I doing wrong? curl -i https://accounts.zoho.com/oauth/v2/auth?response_type=code&client_id=<insert id>&scope=Desk.tickets.READ,Desk.basic.READ&redirect_uri=<insert redirect uri>&state=-5466400890088961855 Of course I have removed the client id and redirect uri in the example
Help Center User Invite Email Issues
I've added a new user to our Help Center and the invite email doesn't seem to be getting sent out. I've checked the junk folder and it isn't in there or the inbox. Thanks, Jeff
Redirect Users to Thank You Page upon submission
Is there any way I can redirect user to a thank you page after the ticket submission? I want to have some sort of confirmation/thank you message that is custom when a client submits a ticket in the portal. Is this possible?
Contracts / Desk
Hi, We have agents with create/edit/view/delete permissions on the Desk. However when they click on the contract whilst viewing tickets we can the attached error? Thanks Dave
Ticket ID
Hi, There is any where we can adjust the starting valuing for the ticket ID? We need the ID to start from a higher number, as we are moving from a different helpdesk and need to differentiate the two systems. Kind regards Dave
About Closed Tickets
Hello. for Closed Tickets; Is there any way to hide from agents? I want to hide closed tickets from agents screens.
Cannot create an invoice (or do any Zoho Books stuff)
I upgraded from a Trial to the full version of Zoho One this morning (not sure if that matters, but I thought I would mention it). I am currently having issues with the Zoho Books integration in Zoho Desk. Whenever I click the Books link in the ticket or try to create an invoice, I get an Internal Error pop up. Has anyone else encountered this?
The second and third tiers of folders are not being displayed on the KB main article page
We have utilized all of the subfolder tiers on our KB article folder structure and placed our articles into the 3. tier (sub-sub-folder). When the user navigates into the main Knowledgebase page of a specific department then the system doesn't display the second tier (sub-folder) and the third tier (sub-sub-folder) of the folders on the page. You can only see the top folder (1. tier / main folder) on this page. My question is if this is a bug or if it has been designed this way. We need to display
Images in Email Templates are not showing up
Today we did realize that images in email templates are not showing up when we use them. I've checked the template definitions and found that they also don't include the images. The images have broken image file icons in their place. This seems to be a recent issue because we were normally using the templates without any problems. We can't exactly tell when this problem started to occur. Please check out and fix this issue as fast as possible because we do depend on the templates to do our work.
Chat Button missing from portal
I Enbaled the Chat feature and the "Enable float button in Help Center" is checked, but the chat window doesn't appear in the Help Center. I looked through the KB article for settings up chat, and I don't see why it isn't showing up. I am using Chrome browser. Does anyone have any ideas on this? Thanks
Auditing the Account Name field
Hi. I really need to check who changes values in "Account Name" field - is it achievable somehow?
Can't embed videos via Gdrive links on KB articles
The below "drive.google.com refused to connect" error message is being displayed when we try to embed videos into the KB articles via Gdrive links. Could you please instruct us on how to accomplish this function.
WorkflowMax - Zoho Desk Integration
Greetings from OAppS team! WorkflowMax is a time tracking and invoicing solution which you can integrate with your Zoho Desk account to manage your resources and billing. Demo Video : https://www.youtube.com/watch?v=et2gJj1_gwk Install Link : https://marketplace.zoho.com/desk/zoho-desk----workflow-max-integration Key Features: Adding a timesheet entry from Zoho Desk to WorkflowMax. Time spent in the Zoho Desk ticket will be tracked in the WorkflowMax Timesheet. In a note, the description of the
Changing domain and Remote Authentication
If I were to change the domain url for a Zoho Desk account setup with remote Authentication, would I need have zoho install the ssl certificate, and recreate a new Authentication Key, or can the Key be used for the new site? ...also if I need to have you generate a new Authentication Key, will the current Key be valid, while we wait to receive and implement the new Key for the new Domain?
Integration with Zoho BugTracker and JIRA
Hi. Is it possible to integrate Desk with both, JIRA and Zoho BugTracker? We need JIRA integration to add issues related to tickets to our development department (they work on JIRA mainly) but from the other hand we would like to use integration with BugTracker for other departements (they work on Zoho Projects and Sprints): Is that something
How can I deleted a user using Remote Authentication API Key?
Hi, I am singing up users to zoho with Remote Authentication API Key. Can I remove user from Support Portal using this key? And is there any guideline/documentation out there for that? Thanks
Is there a way to edit the sectiong between the header and footer in the helpdesk user portal
We are wanting to edit the ticket submission portal so that either the ticket submission button is higher up on the page instead of the bottom, or edit the text of "Search our knowledge base or submit a ticket.earch our knowledge base or submit a ticket." Is there a way to edit this, or is that limited to the header and footer?
See All Cases
How do I see all cases in Zoho Desk? This link says to talk to my admin..I am the admin!! https://desk.zoho.com/support/businesshangouts/ShowHomePage.do#Cases
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