File upload to Ticket api not working
Hi, I am trying to use the upload api (https://accounts.zoho.com/api/v1/uploads) to upload a file, so that I can attache it to zoho ticket. But this upload api always returns status_code = 405 message, event though the HTTP status code is 200 OK. Let me know what is the issue. I have attached the image about how I am calling the api through postman.
we have created a ticket in python but we cannot view the ticket in zoho desk
To use email as archive only, no action required
I have a mail box which we need to add to ZOHO desk. The given mail only have auto update with a simple attachment for reference. The agent should be able to access these attached or mail for reference and can be forwarded.
Ask the Experts 7: A 5-hour online Q&A on Telephony and Call Module
Welcome to Ask the Experts session! This is a monthly discussion in forums; each session, a panel of experts will take questions on specific topics related to Zoho Desk. The panel will be available for a 5-hour period and answer any questions posted here.
Error while creating a ticket
'{"errorCode":"URL_NOT_FOUND","message":"The URL you requested could not be found."}\n' Request not successful,Response code 401 Response : b'{"errorCode":"UNAUTHORIZED","message":"You are not authenticated to perfom this operation."}\n'
Integración Elastix 2.4
¿Existe algun problema de compatibilidad? actuamente ocupo la distribucion 2.4 de Elastix
SAML Vs. Remote Authentication for SSO
Hi I'm trying to better understand which SSO authentication method I should use and would really appreciate the help from someone more knowledgeable than me. I am trying to have the customer portal be accessed with credentials (login/password) that they have on my existing wordpress website. BUT if they don't have a username/password on our website, I want them to be able to use the "Sign Up" Feature in the Zoho Desk customer Portal. I already have Zoho Desk on my subdomain. Which Authentication
Is It Possible to Make the New Ticket Form Have Multiple Columns for the Customer Portal
Hi, Currently, when users go to the Help Center and enter a new ticket, the form has all the questions/field listed in one column. This looks very sloppy. Is there any way to put two fields next to each other on the same line and essentially create two columns? I would anticipate one field to have name and another to have phone number for example and have those two fields to be next to each other where it looks cleaner than having these wide fields take the entire width and be below/above each other.
Zoho Support - Video Tutorials / Training?
Hi: I cannot find any video tutorials / training for Support Representatives. Are there any on YouTube or somewhere that I missed? Are there any recommended user training tools? Thanks for your help, Mark
We are not able to create ticket with API in Zoho Desk
Hello Team, We are using woocommerce and would like to create ticket in zoho desk once new order is received in woocommerce. We tried out two types of integration solutions to achieve the above workaround. 1) Zapier Problem: The problem is with "contactId" field, if we do select existing ZohoDesk customers from dropdown then ticket is created successfully but it won't work if we are taking billing email as custom field from woocommerce webhook by selecting option "Use a Custom Value (advanced)" Error:
Change CSS And HTML code of New Ticket Form
Can we customized new ticket form. I would like to change CSS so the form can fitted into the full screen mode. Can we change CSS???
List/catalog of variables which can be used in email templates
Is there any List or a catalog with all or the most common variables for email templates or snippets etc.? Something like: ${Cases.Request Id}, ${User.First Name}, ${User.Last Name}, etc. Regards
Need help on how to create a ticket via the API - I keep getting an error?
{ "errorCode": "BAD_REQUEST", "message": "Bad Request." }
Creating an automated Employee Termination process/workflow/checklist
Hi folks, I am relatively new to Zoho Desk administration, but have been digging in hard for about 3 weeks now. One of the first problems I have come across is how to transport an employee termination process from our old ticket system to a similar method in Zoho Desk. I will try to explain as simply as possible. A representative from Human Resources fills out the new ticket form, and chooses "Employee Termination" from the "Issue Category" picklist I added to the IT department's Ticket Layout. Once
New Ticket button not appearing in multi-branded portal
We have one "main" Help Center and a secondary standalone Help Center (because we don't want the second form on the same URL). We are using the "Elegant" template, and we haven't made any changes outside of minor text edits. On the main center there is an Add Ticket button on the right, like this: But on our other page, the button doesn't appear: It appears fine on a ticket's page after you have successfully made one, but it still won't appear on the list page even once there are tickets present.
Pasting screenshots to Community
Hi! Are you planning to add mentioned feature someday? We really miss that and many users don't want to use the Community module bacause of that :/
Sitemap for Desk
Hello; I have been looking in the documentation and forums and couldn't find an answer. Is there a sitemap that is created for our Desk account? If there is a sitemap created, is that sitemap submitted to Google? If a sitemap is not created, what do most Desk accounts use to create one for themselves? Thanks
Request to remove the [## XXXX ###] from subject replies
Hello support, I was trying to edit the template for the REPLY ALL from ZohoDesk to the customer subject line. Here are good examples of similar complaints: https://help.zoho.com/portal/community/topic/edit-the-reply-template In this tread it said to email So what we are seeing is we can edit the template of just about anything except Subject line replies to Customer. For example, when the customer sends a ticket they get the automated reply with [XM #123] Your ticket has been created -- OR WHATEVER
Improvements to Zoho Desk's Social Module
Leveraging social media as a support channel has been a challenge for companies large and small. Owing to its high engagement levels, the number of people taking to social media to voice their concerns has been on a steady rise. In response, brands are becoming more aware and strengthening their social support strategies to ensure quicker responses and timely action. At Zoho Desk, we have always recognized the value of social media as a support channel. Over time we've made improvements to our
Desk pages cannot able to access after subdomain mapping
Hi, After a successful DNS verification via Cloudflare, now it seems to be the pages are not accessible. All pages under desk were showing 403 Forbidden with a unsecure url. After few minutes the error message changed to "The page isn’t redirecting properly".
Issues with notification emails going as Spam email
Hi Team, Issues with notification emails going as Spam email please resolve my issue on urgent basis. Thanks, Shamsher Kushwaha
Domain Mapping Issue
I have a serious issue from Zoho Support. I somehow go the domain mapping incorrectly and now I can not log-in my account. How to I undo the problem? I get this message. 404 Not Found The server can not find the requested page: www.support.amtechsystems.com.pk/support/amtechsyshelp/ShowHomePage.do (port 443) Please forward this error screen to www.support.amtechsystems.com.pk's Please help?
Possible to turn off notification to agents when a new ticket arrives in a particular department?
To explain a little why we want this: We get automatic alert messages to our support email about the state of our product's servers (when they are down or experiencing a fault, for example). We want them to be in Desk so the information is readily accessible, so we created a department for them, but we don't really want to be getting the email notification every time they arrive. Is there a way to turn that off? We only want it turned off for one department. The notification settings that we can
Ability to Re-order Assignment rules?
I've created Assignment rules that I believe trigger in order of how they are listed - is that correct? Is there a way to re-order those rules and move 1 above another?
Regarding authorization process
I am using Zoho desk api. I am making the authorization process. I got the response code but when I sent it to token URL its show error "invalid client" and say its wrong url. https://accounts.zoho.com/oauth/v2/token?code=1000.890fdd50adcf053b77cedb42f7a758b2.7c8b6dc1644c16ba2fae5991de57d825&grant_type=authorization_code&client_id=1000.3E6C4HZSFLFQ615860IUB1EZAUEGLV&client_secret=ba5c285dcf5e6d4ec8dc35953e2d8725a7ee5e6b48&redirect_uri=https://cordcomtechnologies.com/UVN_Webhook_Work/zohodesk_webhook.php&scope=Desk.tickets.READ,Desk.basic.READ&state=-5466400890088961855
Bybrand For Zoho Desk Now Support Multi-DC
Hi community, Nine months ago, we launched Bybrand's integration with Zoho Desk, which made it easier for support managers to create and manage HTML email signatures for company agents. We made an important update on Bybrand with the help of the Zoho support team (Zoho Cares). You can now use Bybrand in Multi DC. What does that mean? Zoho Desk customers using the Europe and India Data Center will be able to use Bybrand, now. US - https://www.zohoapis.com/ (previously only) Europe - https://www.zohoapis.eu/
Is it possible to display custom defined fields on the contact card ?
We want to see some of the custom defined fields on our contact cards. I couldn't find any way to make them visible on the contact card. Could you please help us on how to make them visible? What I mean with the contact card can be seen on the below image.
How to configuar JWT auth for zoho desk ASAP in android ?
I am want to setup zoho desk sdk in my android application But problem occurred in JWT authentication part in sdk From the documentation For setup jwt auth i setups jwt endpoint based on this docs https://help.zoho.com/portal/kb/articles/jwt-for-authenticating-users-in-the-asap-add-ons#How_does_a_JWT_work . The actual problem at not fully explained documentation at https://www.zoho.com/desk/developers/asap/mobile-sdk/android/authenticating-users-in-the-sdk.html#android_authenticating_users_in_the_sdk
Need help on how to add a support ticket via the API - I keep getting an error?
HI, I'm trying to add a support ticket using cURL via the API but I keep getting the following error 1001Unable to process your request. Please verify whether you have entered proper method name,parameter and parameter values. I have the code below. I'm sure I'm doing something wrong but the API documentation is really light in terms of examples and details.Am I messing up the XML? (I've removed the auth code and portal names form the code below) //Initialize connection $ch = curl_init('https://desk.zoho.com/api/xml/requests/addrecords?');
Integrate App with external portal user table
Hello! We are developing an external application for integration with Zoho Desk. We want to use as the user access table the same external portal user table for tickets. How can we access this Zoho Desk table to create users and log in through integration with the external third party application? We want to use the user table as backend only
Zoho Desk - Domain Mapping - https
How do I enable https:// after successfully mapping my domain(s)? Thanks, Paul
Ability to edit community topics permalinks
Please add option on desk community component area under action or somewhere else to modify each topics permalinks. Currently we can do it for Knowledge Base articles, rather than KB i see its important to community Even we post something ourselves, to avoid that problem always we have to write short title and post it first for get short permalink and again edit then complete the topic however that's not familiar task for public users so usually we see too much long links and its uncomfortable to
Excluir Portal Help Desk
I created two portals for me desk.zoho.com and now I want to delete them. How do i do this? T
Please add FULL TREAD placeholder to templates
Hi Zoho We get informed about tickets resolution using notifications. I receive a notification that contains ${Cases.Recent Thread Content}. 1) You have a bug with it. Not always it contains the real recent thread content. It may contain the last but one. It seems that I am the only one who uses it since you have not fixed this over the last 3 years. 2) Please add a new placeholder - Full Tread. Because this is actually what we need. This is the major issue we have with Zoho Desk after switching
Ability to view or open multiple tickets at the same time
We are the "middleman" in our industry and we work between customer and client. Often times, we are multi-tasking and need to have multiple tickets open at once. I would love for Desk to be able to allow users to view OR open multiple tickets at one time. This feature is available in Zendesk but we are moving to Zoho so we are hoping we will be able to do the same multi-tasking.
Edit Client "My Information" fields.
Hi when a client goes to the client portal and signs in, then say wants to edit their information ("My Information") . is it possible to add extra fields to allow them to update say address, phone numbers etc that feeds back into their record in Desk (and then to the CRM.) I have searched at length but cant seem to find this Kevin
Locked out of Zoho Desk (domain mapping)
I applied the incorrect url in the domain mapping and now locked out of our ZohoDesk account. We have no accesss to ZohoDesk log in credentials or UI. How do I gain access? Can you fix this please?
Re- Alphabetize Ticket Fields
We have a ticket field called "sub-category." Sometimes it's necessary to add new options to the picklist. For agents, the new options are alphabetized correctly in the list. However, in the customer portal, the new options appear at the bottom even after using the "sort alphabetically" tool in "Edit Layout." Do you have any suggestions on how I can alphabetize the fields with new additions?
Auto Assign Ticket to Agent
Good day, is there a way to auto-assign a ticket to an agent once the the agent starts working on the ticket or response to the ticket. Thanks Rudy
Not able to map my domain to Zoho Help Center domain
Hi, We have followed all the processes for mapping our domain to Zoho's helpcenter domain, but we are constantly getting Forbidden 403 error when opening the mapped URL. Would need Zoho's intervention to help resolve the issue. Thanks!
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