Text Editor in Zoho Desk: Bold Not Working
My team just started using Zoho Desk, and unfortunately, we've found that the text editor leaves much to be desired. One huge sticking point is that making text bold doesn't really work. When text is highlighted and Bold is selected, the text changes very, very slightly. Unless you're looking closely, the text doesn't appear to change at all, though the editor shows the Bold styling button as "pressed," or affecting the selected text. Has anyone else experienced this issue? I know it seems like
DeskWidget changes font-family
Hi Guys, when i try to add the DeskWidget (Feedback Widget) to my web application, it changes the font-family of the whole application? The font style is overwritten with: body { 1. font-family: ProximaNovaRegular !important; } Out of this files: https://css.zohostatic.com/support/fbw_v3/css/ZSFeedbackPopup.css We need your guidance! Thanks for your support! Cheers
Customer Portal Customization Issues
I'm having a couple issues trying to get my customer portal the way I want it to. 1. I'd like to remove or change the text in the top bar of the screen and I'm having a hard time finding how to do this. Right now it's saying my company name but my logo right next to that already says the company so it's really repetitive. 2. I'd like to add more clickable icons like in the "Customer Portal Essentials" section. How am I able to add these?
Changing status of a ticket is not working
Hi all, when im trying to modificate a status of a ticket,for example from open to closed, appears a popup that says: "The ticket has been succesfully updated" And then a message that says: "The allocation rules ofthis ticket has modified the Ticket" Click on update, and the status of the ticket comeback to "Open". Can anybody please help me on this? Im the administrator of this account, and im not being able to close a ticket. The allocation rule says: Tickets directed to any department, that contains
Choosing a recipient
Hello, When a new customer sends an e-mail, the new customer will be automatically added to the client database. The customer's first and last name will be automatically put into the field 'Last Name'. When the customer's first and last name are added like 'Test User', there is no problem. When the customer's first and last name are added like 'User, Test' (with a comma), we will get an error when choosing this customer as a recipient. For example, we will choose the customer as shown below: When
Ticket reply template
We have the professional version of Zoho Support [desk]. We have 2 departments setup and now have created a different Email address to be used for each one. I used to be able to find the Email template that was used for replying to tickets - I need to go in and change the second department to use the new email address. However, I can't find this - where is it located?
Different ticket ID's
Hello, Is it possible to have 2 different types of ticket id's? We support 2 different brands with the same helpdesk (with different e-mailaddresses of course) and we would like to seperate these ticket id's completely. I have read that it is not possible to have custom ticket id's like p101 and e101. Is it possible to have to lines of ticket id's based on the support e-mail/deparment it came in from? So let's say every tickets made in department A will count from #000001 and all tickets made in
Changing data type
Dear Support, Is there any way to change data type of one of the existing field ? We have created a "pick list" but in reports we could not count total number of this list. I thought that this issue being happen because of the data type. How can we revert this ? I need your recommendation. Thanks in advance.
Enabling a department
I am on a paid version of Zoho Desk - Professional Edition but I cannot enable a department. As far as I know I should be able to have 10 active departments. Why is this happening?
Gmail Calender İntegration
Dear Support, Is there any way to integrate Zoho Time Entry's to the GMAİL calender ? If I would add a time entry for a ticket, I have wanted to map it to the gmail calender. Thanks in advance.
Creating macros in Zoho Desk - Can I reference a field on an incoming ticket?
Hello, I am working on macros in Zoho Desk to simplify our workflow. When creating a new field update can I use a variable or dynamic value in the "create assignment value" dialogue? For example, can I reference the incoming ticket's CC or subject field? I've attached a screen shot of where I'd like to enter the variable. Related - is there a tutorial or reference for building macros and referencing data from the system? (beyond what is available at this link https://help.zoho.com/portal/kb/articles/creating-and-using-macros-to-update-tickets)
HELP! Email and Department Changes
Is it possible to move a ticket to a different department via email, thereby enabling users to quickly collaborate with another department and "assign" it to that department as well? If not, is it possible to set up a custom function for moving from one department to another? Thanks so much in advance!
Broken Link between Desk and Subdomain
When my webteam set up our subdomain they did not properly forward the CNAME. Now I cannot access Desk, because it is going to a broken 404 link. How can I unlink it?
Error setting up my email channel
Hi, I have the zoho desk Professional Subscription, but when i try to create a email support for a department i cant do it. It show me an error on the top of the scrreen saying me "Lo lamentamos, no es posible procesar su solicitud. Inténtelo de nuevo más tarde."(sorry, it is not possible process your request, try again later). It happened in whatever department I tried, even when i create a new department. Please help me with that because we want to separate the department in our organization. Best
Email Department error
Hello. Everytime I tried to create the email address for one of my channel it says error, please try later. I've been wating more than 24 hour but I still can't.
Attachment with Zoho desk ticket
Hello, please provide me api for Attachment with zoho desk ticket. please provide API doc Link with request structure. thanks
Attach file in support ticket using API
I am not able to attach file in support ticket using api. API I am using is: https://support.zoho.com/api/json/requests/addrecords Is it allow from API?
Uploading attachments via addrecords
Hello, We are trying to set up the functionality mentioned above. We are aware of the reply to a similar inquiry placed 3 years ago (https://help.zoho.com/portal/en/community/topic/upload-a-file-or-document-with-support-api) - since nobody has responded to my question placed there I have decided to create a new topic on that. if it is still not possible, is there any chance to introduce such a desirable thing in the nearest future? Please kindly respond in a reasonable time. Best regards Michal
Activation Email
Hello, I have new users beginning to use our Desk however we have some users that are unable to register as when they select the register button on their confirmation email, it does nothing. We would appreciate any help on this matter. Thanks,
Email channel error
Hi When I try to ceate the email channel I recevei an error saying that the domain already exists. But it doesn't. Could you please check? Thnaks, Mauro
the edit box of description
On the RequestsTicket tab of my Desk, the the edit box of description can not be entered in Chinese. How do I customize the default format for the description when requesting a new ticket? Such as plain text. Email has become a vital part of everyday life.
Using chrome addons for expanding/pasting text
Hi there, I have a question about using text expanding/pasting addons. These addons save a lot of time by pasting sentences and phrases that are predefined. For example, I will use TU as a shortcut for "Thank you for contacting us". I use addons like Auto Text Expander or Prokeys. However, I noticed these addons don't work within Zoho Desk. Is there a way to make them work? Is there a feature in the Zoho software for something similar? Thanks in advance Ron
Zoho Desk Solutions (Knowledgebase) , and Zoho Support (Opening a ticket) not working
Anyone else having a problem accessing Solutions articles in Zoho Desk? Similarly, we're unable to get to the Zoho support center to open a ticket about the same. We get the following error. And we can't even type in the Name and Email address field. I usually don't come here to post high priority issues, but unfortunately, in this case, we were forced to. Zoho, would appreciate a response on this. This IS high priority. Thank you,
I can't file from Garelly
Hello team, I'm worried that I can't files from Garelly. When I delete files from Garelly, show message "Unable to delete due to an unknown error.". I changed Browser, but the result was the same. How can I deal with it?
Old version
Hello, This morning me and a collegue logged in the Zoho desk but it started up in the "Old version". If i click on "Try new version" it stays in the "old version" . I tried it in Firefox & Chrome but it seems user bounded since other collegue's don't have the problem. Could you check it out.
customer portal chat configuration
How do I configure the look of the Chat that shows up on the Customer portal. I have web embeds for my custom sites, but dont know where to customize the default chat that shows up on my customer portal . Font and look does not align with the look of our support site.
Customer portal unstable
It can take very long before our Customer Portal shows up and in some cases only some content comes up. Is there something wrong during the load? Could you investigate support.cbxmarket.com
Import from Atlassian Confluence Wiki to KB (Zoho Desk)
Hi Guys, we are moving our CRM to Zoho in a few weeks, it will be a fresh start so there is no problem there, but we have also Confluence from Atlassian and we need to move the wiki to Zoho Desk KB. The struggle is that Confluence allow us to export it in HTML, XML, and PDF, but not in ".xls" or ".cvs". Is there any chance to Import it easily? Thanks in advance.
How to Add customer in zoho helpdesk
How to Add customer login ID and password for login to Helpdesk.
What editions of zoho desk support custom functions
Hi We have zoho desk professional and tried to create a custom function and found option is not available. No document points what edition of zoho desk support custom functions. Any help? Thanks.
Email channel error
Hi, When I try to set the email channel I got an error saying that the domain already exists. Could you check it, please? Thanks, Mauro
Customer Portal Error:
When a client accesses the Zoho Desk Client Portal, upon completion of a new ticket, this error appears. Other error All required data is completed. This happens with Chrome, IE and Microsoft Edge. Attachment Screenshots of the problem with different clients. Esteban Elias Preventa Tecnica - Educacion Xpears.com
Export custom data in excel format using free version.
Hello, I currently use the free version at ZOHO Desk and I have a question. When I customize some report, can I export the custom data in excel format? If it's possible, how can I do that? Best Regards, Gabriel Araújo Hernández
Mobile app signature missing after reset
I recently reset my mobile app to bring in changes I made to my signature via the desktop settings and now when I reply to a message, there is no signature at all. I reset it twice just to make sure, didn't work. Signature is gone.
Error with ticket and/or user
I have one user that opened a ticket and for some reason it doesn't act like the others - I can't change the status. I thought it was a ticket error so I opened up another one for him, same issue. He has 2 "accounts" or whatever on the system side, so I'm wondering if someone can contact me directly so I can provide them with the information (ticket number, account, etc) and have them look into what is going on "behind the scenes" with this user and his tickets Thanks
Global email template
I am newly setting up my Zoho Desk. I'm up to looking at the email templates. If I want a consistent look and feel - eg: same header, footer, signature... do I have to change this in each and every individual template? Is there a global setting? Also, I am using departments. Even though my Desk responses to customers will all be from our one company name, do I really need to replicate the same email templates across all 4 departments that I've created? How can I streamline this process? Many thanks.
Is there an email notification when agent change a ticket status
Agent change a ticket status from New to In Progress, will Zoho send an email notification to the customer? I know JIRA does that. It seems Zoho does not?? Please advise. Thanks
Knowledge Base Doesn't Show Up
I was with a client that I had invited to the portal - for her the knowledge base showed up. I then created my own test user without an invite. I was able to use the portal but the knowledge base just says "No Solution available in this portal." I can't figure out wht
Additional Support Email Alias Can Not Receive Verification Email
Hi I have setup an Support Email Alias addition to my primary email address. I configured email forwarding rule in my gmail account and gmail sent a verification email to the email alias permassist@evissupport.zohosupport.com But Zoho never received this verification email and no tick is created for this verification email. Can you help me to have a look? It's urgent. Thanks
Email body
When a ticket was created from an Email, we used to get the 'body' of the email as a thread in the ticket. However, about a month ago it started to come over an an attachment in the thread, and it is unreadable. This is only happening from one particular mailbox, our other mailboxes are still working fine. Any idea why?
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