Zoho Mail | Using Admin Console Comunidad

• Adding Email Aliases - You don't have permission to perform this action

  Hi, I am super admin of my organization. The target user is an admin. - I can't add a new alias to a target user's email. - I am able to delete user aliases for the target user. - I tried to add the desired alias to me user, that worked. Then I tried

• Cant make payment, pls help

  I've contacting the support team, but i have no luck updating my Credit card payment on the zoho..please advice.. thank you

• Your Incoming has been blocked and the emails will not be fetched in your Zoho account and POP Accounts

  Hello ZOHO, why am I getting this kind of error? Your Incoming has been blocked, and the emails will not be fetched in your Zoho account and POP Accounts. Kindly unblock this.

• Unable to Access cPanel - Site Can't Be Reached

  I am unable to access my cPanel at the following URL: https://mailadmin.zoho.ca/cpanel/home.do When I try to visit the page, I receive the message "This site can’t be reached." I have attempted to clear my browser cache and use different browsers, but

• Unable to Change Super Admin

  Unable to change Super Admin Role

• I can not receive emails.

  MY MAIL BOX DOSE NOT REISIVE ANY MAILS

• teaminbox with zoho mail

  i pay for zoho one, and use zoho mail for my business email. if i use zoho teaminbox ,can i add my zoho mail account to team inbox? will it sync my folders via imap (sent, deleted etc?)

• SPF verification

  Hello, I need help with spf domain verification. My provider accept text record but in zoho, it doesn't work. It return error.

• Bought a domain and cant find where to configure the DNS settings to external site

  I bought a domain with Zoho and setup mail with it. But I want to forward that domain to another website? When I owned a domain with Google and with GoDaddy this was an easy thing to do. I can't even find anywhere to access my domains settings with

• Cannot Access Admin Console

  Hello, After I upgrade from free mail to Lite Mail I can't access Admin Console. Always stuck like that. Please help, thank you. Regards, Arman

• Unable to continue the payment of subscriptions

  Hi, I want to make a payment for my email subscription, but I cannot proceed with the payment because my NITKU is invalid. In Indonesia, the NITKU consists of 22 digits, but Zoho only provides 20 digits, causing my NITKU to be invalid. Please help me

• No fue posible enviar el mensaje;Motivo:553 Relaying disallowed. Invalid Domain - admin@laboratoriosantarosa.org

  Hola Renovamos después del tiempo el dominio, y luego de eso se cayó el servicio de correo. Seguimos las indicaciones que se indican en este articulo, sin embargo, hasta el momento solo podemos recibir correos pero no enviar. Hemos actualizado los registros

• AS101

  I'm having issue while adding email alies to an email. Please help.

• Finding inactive Zoho Mail users

  As an admin, is there any way for me to find out which of the 75 users/mailboxes on my account are totally inactive? I.e., accounts that are neither checking mail through mail.zoho.com nor using IMAP, POP and/or SMTP to access or send messages? Account

• Backup/eDiscovery not show all accounts

  Hello, I tried to find but I didn't get any information about... In my job we use Zoho mail and we have different sizes of mail boxes, like 10GB, 30GB and some with 50GB. When I try to configure Backup/eDiscovery function, not show all boxes, but only

• Account inaccessible

  Hi support team Please advise

• Email storage usage - how is it calculated

  Hello, I have gotten a notification that one of my users is approaching the max 5GB for her email account. Looking at the usage, the mail storage report shows her using 4.25GB. The folder view also shows a total usage of 4.25GB. However, looking at individual

• admin

  how do I add and delete users?

• Unusual activity detected from this ip. Try it again later.

  I tried creating new users because I gave the old ones wrong names and addresses. But now I can't create new ones.

• How to change control panner login details in zoho mail & also sugeest what to do if the old control pannel login id is blocked?

  please suggest what to do if my control pannel login id is blocked & how I can change the old login id ?

• Have do I have multiple email accounts under one zoho account?

  I want to use zohomail as mu email server. I have three domains... email@domain1.com is already setup as a maillist subscription and working perfectly. It is setup so that anything sent to domain.com goes into that mailbox as a catchall I have two more

• لا تظهر لوحة التحكم في حساب البريد الخاص بي وعند الدخول عبر لينك يظهر خطا ليس لدي صلاحية الدخول

  لا تظهر لوحة التحكم في حساب البريد الخاص بي وعندلا تظهر لوحة التحكم في حساب البريد الخاص بي وعند الدخول عبر لينك يظهر خطا ليس لدي صلاحية الدخول الاشتراك السنوي الخاص بي ينتهي ولا يمكنني التجديد الان The control panel does not appear in my mail account,

• This user is not allowed to add in Zoho. Please contact support-as@zohocorp.com for further details

  I get the above error when trying to create a new distribution list in the web app. I have seen may similar issues in the community, and it appears that something needs to be updated in the back end. Can you have a look at my account and ensure that it

• Admin console Access denied

  What should I do? I am the administratore.

• auto sort mail into folders?

  By default everything is put into the default inbox. I want to sort incoming emails into folders named after the alias, how can I do this with filters? My preference would be top level folders but subfolders of the inbox would work, too. Also, the same

• unable to add email aliases

  Hi, just verified and set up my domain but whenever I try to add another email alias I get a rather unhelpful error popup just saying AS101, doesn't matter if I tick set as mailbox address or not.

• Which are the IP addresses to use for 'split delivery' with Office 365? (Zoho mail inbound gateway)

  Hi, I'm trying to set up 'split delivery' (email routing) with Office 365. I'm following the instructions to set up Office 365 as the primary server (https://www.zoho.com/mail/help/adminconsole/coexistence-with-office365.html) One of the prerequisites

• Firebase Functions integration

  Hello Zoho Team, Please advise how I can configure SMTP in my account to facilitate Firebase-triggered email functions. Please note that I desire to send an email with a JSON object collected from Firebase Firestore and included in my mail to forward

• Recreating Zoho Account with Existing Domain

  Dear Zoho Support Team, Currently, I own the domain wassclothing.com, but it appears that someone has already registered this domain in Zoho Mail. As a result, I am unable to create a new Zoho Mail account using this domain. Could you please guide me

• EDIT MAIL DOMAIN

  HOW DO I EDIT MY MAIL DOMAIN

• solicitud cambio de dominio

  buenas tardes por favor me pueden ayudar con un cambio de dominio es que al crear un correo corporativo manual y agregue un dominio inscribí el mío pero le anexe letras de mas y no pude seguir con el proceso y no se como hacer para seguir con la configuración

• The SPF record verification fails

  I have set the SPF record for my domain correctly, according to zoho's SPF configuration guide. Also I used some tools to check my SPF record, and all showed it is correct. But the control panel still shows that I haven't finished the verification. So how to deal with it? Thanks in advance.

• Sync Gmail for Admins

  Hello. We migrated from gmail to Zoho mail a few years ago, but some users want to be able to use gmail. I have set up dual delivery in the Zoho Mail Admin console. This is working fine. I can't figure out how to sync outgoing emails. Specifically, if

• No puedo enviar correos, outgoing blocked

  No puedo enviar correos, me sale un mensaje de error outgoing blocked. Pueden revisar y desbloquear la cuenta. Gracias

• Restore deleted account

  I delete one off my accounts on the control panel off zoho business but i need to restore it using the same username. How can i do that? Thanks

• Best email set up

  Hi! We are a non-profit and just recently gained Zoho as our email host. We have 10 email addresses available and 10 positions that need those email addresses. Every 3 years (or less) the people holding these positions change and the necessity comes when

• unable to verify mx configuration

  hey I have added mx configuration as per the instructions in the respective domain, yet I am unable to verify that.

• Issue with Missing Email on Reply or Forward

  مرحبًا بفريق دعم Zoho، أواجه مشكلة مع Zoho Mail. عند الرد على بريد إلكتروني أو إعادة توجيهه، لا تظهر الرسالة الأصلية أو البريد الإلكتروني المرسل بشكل طبيعي للمستلم. بدلاً من ذلك، يتم عرض رمز ثلاثي النقاط، ويتعين على المستلم النقر فوقه لعرض البريد الإلكتروني

• My domain provider does not support to DKIM records

  My domain provider does not support to DKIM records in zoho mail. It does not allowed underscore in a TXT name but zoho had provide DKIM records already with an underscore This is the zoho provides But my domain provider does not allowed

• Lost ZB Code

  Hi, Please what is the ZB code for my domain? It was mistakenly deleted. Please treat as urgent.

• Next Page

• Announcements

• Important update! Re-authentication mandated for sensitive admin operations in Admin Console.

  Dear Zoho Mail Community, Hope you're all doing good and staying safe! As we strive to provide you with better security for your business email needs, an additional measure has been taken to ensure more security to the sensitive Admin Operations performed

• Important announcement: IPv6 support in Inbound gateway

  Greetings from Zoho Mail team. We are happy to announce the support of IPv6 support for receiving emails in Zoho Mail. This post mainly addresses the admins who have configured inbound gateway for their organisation. As a part of the changes related to

• Administrators now have permissions to access the Subscription and Payment details.

  Hello everyone! Hope you are all staying safe during these trying times. To ensure that your organization's email service, the backbone of communication, does not get affected due to inadvertent negligence by the super administrator, we have made a few changes in our roles and permissions to handle subscription and renewal smoothly. Earlier, any organization's Subscription and Payment information in Zoho Mail could be accessed only by the organization's Super Administrator. Now, based on requests

• Move ahead from Docs to WorkDrive - WorkDrive is now available in all Workplace plans!

  Dear all,  We are glad to announce that WorkDrive is available across all the Workplace plans, with added storage and extensive team features.  Zoho WorkDrive is now available for all users, including those who subscribed before Zoho WorkDrive was introduced

• Announcement - Changes in Custom login page

  In continuation to our efforts in protecting your Zoho Mail account we have made a few changes in the custom login page. We are making some enhancements in the browser to server communication to make it more secure.  You may be aware of the most of the modern web browsers mandate certain security practices to showing the webpages as 'Secure'.  We are rolling out the security related enhancements ensure that our custom login page accessed only in https mode and the authentication is securely done

• Most Discussed Topics

• Users Not Automatically Being Added To WorkDrive Team

  I have already created a ticket for this issue, but the support team doesn't seem to understand what's happening. Our organization started with a trial of Zoho Workplace around November 10, 2025. I created 10 users, including myself. I sent out the invites,

• Need to add a new admin for my domain

  Hello Zoho Support, I am the owner of the domain localeistanbul.com. The current super admin account (admin@localeistanbul.com) is not accessible. I do not want to reset or delete the existing account because I need to keep all existing emails. Please

• Sticky Posts

• Important update! Re-authentication mandated for sensitive admin operations in Admin Console.

  Dear Zoho Mail Community, Hope you're all doing good and staying safe! As we strive to provide you with better security for your business email needs, an additional measure has been taken to ensure more security to the sensitive Admin Operations performed

• Important announcement: IPv6 support in Inbound gateway

  Greetings from Zoho Mail team. We are happy to announce the support of IPv6 support for receiving emails in Zoho Mail. This post mainly addresses the admins who have configured inbound gateway for their organisation. As a part of the changes related to

• Administrators now have permissions to access the Subscription and Payment details.

  Hello everyone! Hope you are all staying safe during these trying times. To ensure that your organization's email service, the backbone of communication, does not get affected due to inadvertent negligence by the super administrator, we have made a few changes in our roles and permissions to handle subscription and renewal smoothly. Earlier, any organization's Subscription and Payment information in Zoho Mail could be accessed only by the organization's Super Administrator. Now, based on requests

• Move ahead from Docs to WorkDrive - WorkDrive is now available in all Workplace plans!

  Dear all,  We are glad to announce that WorkDrive is available across all the Workplace plans, with added storage and extensive team features.  Zoho WorkDrive is now available for all users, including those who subscribed before Zoho WorkDrive was introduced

• Announcement - Changes in Custom login page

  In continuation to our efforts in protecting your Zoho Mail account we have made a few changes in the custom login page. We are making some enhancements in the browser to server communication to make it more secure.  You may be aware of the most of the modern web browsers mandate certain security practices to showing the webpages as 'Secure'.  We are rolling out the security related enhancements ensure that our custom login page accessed only in https mode and the authentication is securely done

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