How do I setup a master email template?
As the administrator of Zoho mail, I want all the users to have access to master email templates which is approved by the CEO. i.e. internal meeting, 1st cold call email, etc. Is there a way to set this up for all 25 people to have the same template which comes from the admin? Thanks, Kermit
Unable to unblock IMAP
Hello I am unable to unblock IMAP for user ID 465743420 I get the following error in admin mail console when unblocking IMAP Please help with this, it was blocked for suspicious login, but it was just because of using and trying new VPN app on the Android
Change name associated with email alias
I've recently changed a sales@ alias over to another Zmail user for our organization. However, the previous person's name still comes up in the sender line as the name associated with that alias. How do I switch this over to the new name?
MX Verification failure, but email is functional
Hello, I have configured the hosting setup in Zoho using my domain, but I get the "MX Verification failure" error. The strange part is that, the email for the user created is fully functional, I can send and receive emails. I created a ticket with this
How can I find out which server ZOHO hosts my domain on?
I am trying to link a program that I use for email campaigns and it asks me to verify my domain with DNS but I don't know which server is where my domain is hosted, the domain that Zoho gave me for my emails.
How do you suspend email accounts temporarily for the user accounts you've created?
I'm trying to deactivate a couple of accounts temporarily; is it possible???
Zoho Mail - Domain Verification
Hi. Does anyone know how to verify my google domain in Zoho Mail Set-up? My domain is from Google Workspace/Google domains. I cannot access the DNS Settings. Please share the steps. Thank you.
Blocked account due to security reasons.
Your account info@officiadigital.com has been blocked due to security reasons. Block Type: Mail Outgoing blocked. Reason :Unknown I can not unblock my self I get an Error: "Oops! Something went wrong. Try again later" I still do not know what we did wrong
Error: External Members are Restricted When tryin to add new Member
I tryin to add new member on email Group, but when tryin to add new external member it result in error: External Members are Restricted How can I fixed these error? An screenshot attached
Zoho Mail SAML with Azure Active Directory
I've tried setting up SAML with Zoho Active Directory, and keep receiving an error message. I've tried setting it up both via the article posted by Zoho and by the article posted by Azure. I simply can't get it to work. PLEASE HELP! Keep getting an error that says "Oops! Something went wrong. Try again later." Both the error screenshot and certificate are attached.
I restored the expired domain but zoho mail still not working.
My domain was expired and now I've restored it. I am able to send emails but am not able to receive it. Need help.
Payment Issue
Hello, My Zoho Mail Email Id : info@madhya.agency We try upgrade my info@madhya.agency mail to Basic Plan and also we done payment process but we get error "Please try again somthing is wrong". I try this process two time and both time I pay full amount
How do I send from the other domain?
Greetings, My client upgraded from Mail free to Mail Lite because the first feature listed is "Email hosting for multiple domains". I have now added a second domain. I tried to add a user on the new domain, but I got an error message saying "License limit
Domain Issues
I have been unable to access my domain in the console to manage it. I need assistance as soon as possible. I need to access it to connect to website. Thank you
Where can i get zoho code
may i request zoho code for my shopify account.
Remove Mail Hosting and proceed for domain deletion
Hello we want to remove jcsintl.org from domain. Please help to resolve this issue. Now we have 2 domains.
Cannot delete domain - want to add another domain instead
Hi, I'm trying to delete the domain I have set up earlier to replace it with a new domain. When I click the x to remove it I get a message saying "Remove Mail Hosting and proceed for domain deletion" which is what I want, but nothing happens. Please
Domain Mapping
Hi all, I've just created a website using google sites however i have a hard time mapping my domain, I've entered all the values correctly howvwer it keeps saying it cannot be duplicated, please advise
How to sign out from all devices?
As a super admin how can i sign a user out of every device?
I have no idea why I cant add more user, the system said Unusual activity detected from this IP. Please try again after some time.
Please check my account, I bought 18 user but only add 12 to use. The system said Unusual activity detected from this IP. Please try again after some time. Please unblock my account :( I need it as soon as possible
Failure Reason - DOMAIN_NOT_RESOLVED
Hi, we are unable to send messages to docs@radiantsexports.in and any this domain's email account from any account rajesh@aigclogistics.com or info@aigclogistics.com but we are receiving all that accounts emails. Troubleshooting > Retry Mail > Mail Header is pasted below for your reference. Please check and suggest. DKIM-Signature: v=1; a=rsa-sha256; q=dns/txt; c=relaxed/relaxed; t=1500100632;
s=zoho; d=aigclogistics.com; i=rajesh@aigclogistics.com;
h=From:To:Subject:Date:Message-ID:MIME-Version:Content-Type;
l=490242;
ATTN: Urgent
Why am I having this issue? Domain limit is reached.To add more domain, please contact support@zohomail.com ????? And I already email multiple time and no reply. Is that how you operate with your customer on here? I've been trying to work on a project
Recover deleted account emails
Hello, I deleted an user account by mistake. I have since recreated the username, but all the emails are gone. I need to recover these emails (either in the new account I created or as an archive of some sorts?). Most of the emails contains important information and upcoming events for our business. How can I do that? Is this a paid service? Please contact me. The email in question is vanessa at vanessacocomakeup dot com
Unable to see my email groups
I created 3 groups for 3 domains, as an example:, mail@example1.com, mail@example2.com, mail@example3.com Used as distribution lists to redirect incoming mail to that domain to all users in each group. It functions as it should, but since changing the
SPF & Siteground
Hi Guys! Quick question, My host is Siteground and I've been trying to add an Spf & DKIM there - the DKIM has added and validated but the SPF still shows an error on my Zoho dashboard. One thing I noticed is that where you recommend inputing ''@" on Siteground the name field doesn't allow you just to enter "@" so I currently have "connectz.digital." Anyone got any idea of what might be going wrong? Kind Regards, N
Forgot my admin email address
Hi Zoho, I forgot the admin email of abyt.org domain. I tried some of my my email addresses but there was no chance. Is it possible to share abyt.org domain admin email address?
suspend/deactivate email
Is it possible to suspend/inactivate an email address? I do not want to delete the email address in case I wish to use it in the future, also I do not want to affect my ability to log-in Zoho in case I wish to use Zoho services in the future.
unblock account
Dear Friends, Good day, My account OPERACIONESCOLOMBIA@ADUANTIR.COM was blocked because the mailbox storage size exceeded the allocated storage. According email send by us once the user has feed up at least 5% space (I did it) or has been allocated additional
Cannot create alias, getting AS101
Hello, I'm trying to create a new alias for an account on my domain canas.com.ar, but when I try to create a new one I get some AS101 error message. How can i Fix this?
How can Admin view employees mail?
Please as an admin can I view employees mail to check violations and provide adequate IT audit report.
Incoming Mail Disabled
Hi, I'm having difficulty with a couple of Zoho mail accounts, having disabled a couple of email accounts, I am unable to re-enable the Incoming mail service - the following message appears "Operation permitted for paid user(s) only." The email accounts in question are: info[at]harlequinstageschool.co.uk and annika[at]harlequinstageschool.co.uk Any help on getting these re-enabled would be greatly appreciated. Many thanks
-External Members are Restricted
Hi, I cannot add external members to a group. I disabled Streams and I know it takes a while because I'm on a free plan but it's getting long and I absolutely need it now to be able to run my business. This also doesn't work with Zoho email addresses.
What is the exact size for profile picture?
I am trying to upload profile picture for my zoho mail account. But, can not crop properly. Please tell me the dimensions for the image.
Mailbox Alias can not create; Alias Email Id already exists
i can not create mailbox alias with error "Alias Email Id already exists". but on user details, has no relasi@setaukita.com. it doesn't exists yet.. but why can not create "relasi@setaukita.com"?
Setting up SPK/DKIM through Google Domains
Hello, I tried setting up SPK/DKIM for my Google domains, but the TXT records I entered in from my MarketingHub settings were rejected as invalid.. What else can I do to get this set up? Is there a special process for Google Domains specifically? Thanks
DKIM not getting verified for Google domains
I have add TXT record for boticly.org as Zoho suggested me, but even after 24 Hours my DKIM is not getting verified while in my DNS I have the values there, they are absolutely correct and there is no mistake in it. Please help me configure my DKIM for
My Zoho says my MX records aren’t configured but they are
This is annoying because the email. I’m suppose to recieve ar not going through.
Oops! An error occurred.
i trying to backup some of my files because i already blocked, i export the files and it happen.
Is there a way to hide an created email address from contact?
The current user can see all the created email address in zoho from Contacts/My Organization contacts My question is, is there a way to hide some particular email address, like sercetly_hired_agent@domain.com from this contact list? So the employee does not know that this secret agent's email address unless they received mail from them. Thanks! Andrew
Google Search Console
Hello, I purchased my domain through Zohomail and now I am trying to verify my domain for Google Console however, I need the godaddy log in details for my domain which I do not have as I purchased my domain through zoho. How do I get around this please?
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