What is username when using Trillian or IM+
Your instrux say I should use jabber and use myorgname | myusername@livedesk.zoho.com as my username. This is not working. It keeps saying my username cannot be verified. Can you clarify? Thanks, Hugh
Is it possible to embed Zoho LiveDesk into GoogleSites?
Hello Team Can I embed Zoho Livedesk into google sites? Is there anyone who embedded it into google sites? Thank you for your time
Is it possible to embed chat widgets separately for agent in different place on the web?
Hello Team Could tell me please is it possible or not? I have asked my question on my screenshot below.?
How to use the entry in one field to provide options on another one?.
To all, I am trying to understand if I can use the entry of one field to provide options on another one. i.e: Field 1: Pick List = (1) English (2) Colleges Field 2: Pick List = (1) All English Institutions if you choose ENGLISH in Field 1 (2) All Colleges if you choose COLLEGES in Field 2 Thanks, Jose.
Chat Window needs to stay on top of other applications
When a customer connects to us, we can hear the RING on the computer but we all have many windows open (unfortunately) and finding the right tab is not a practical way to respond since many times our Agents will not respond because they are busy doing something in another software/window. If the CHAT would pop-up within any other window will make this software far more useful. Maybe this feature is already available and I am not aware of this? Thank you Robert
Can I Create Two Client Lists?
We are doing business with two counties and I would like with separate client lists. Can we do this?
Zoho LiveDesk IE Issue
I am developing chat function using zoho livedesk. But it isn't working properly in IE (mine is IE8). What I did was just simply copy the generated code to a html page and open it in firefox, chrome and IE, it works properly in other two browsers but not in IE. Currently what's happening is when page loads it isn't display the chat button when refresh the page result is same, but when I press enter button on url it appears the chat button when refresh again it disappears. It's kind of stupid but
Zoho Chat notworking on IE all versions
HI, ZOHO live chat not working all the IE versions but its working good in other browsers like firebox, chrome etc. http://www.techneter.com/ms-related-links/microsoft-os-support.html When i load the above page and click Live chat option its not working but after reloading the page its working fine this problem happening all the Related link HTML files. Please assist asap. Thanks!
android>imo>jabber sign in problem
Hi, I am following the instructions found here: https://livedesk.zoho.com/mobile But i can not log in, i get the error message "sign in took too long time, please try again" my log in credentials are bo.thygesen@livedesk.zoho.com my zoho password /Bo Thygesen PS: thumbs up for the Zoho CRM>Livedesk integration.
Chat status doesn't automatically change...
Hello, testing out the LiveDesk and noticed that the status of the chat is dependent on when the page loads. For instance... if the chat is showing a user that I'm available... and then I log out of zoho... to the user it still shows I'm available. The status isn't dynamic and depends on when the page loads. Any fix for that? Thanks, Ken.