Outage in the CRM
At 1:58 PM CST today (June 26, 2025) it was reported that there is an outage in the CRM that is causing slowness. The CRM is taking longer than normal times to load or not loading at all. Our team is currently working on a fix to this. I will update here
Change in the CRM's Portal URL
Hello Enterprise support community, Going forward the URL external users use to access the CRM user portal will be changing slightly. The URL will not include a system-defined subdomain instead or the CRM domain. Example: Previous portal URL: https://crm.zoho.com/portal/zylker/crm/login.sas
Introducing Cavas Grid Components and Tab Focus Direction
Hello Enterprise Support Community, Canvas layouts can provide exciting and responsive templates, however we understand how frustrating it can be to align elements like test boxes to prevent overlaps, fix negative space or making sure that the desired
ZO25 A Refreshed Zoho One Experience - Part One
Hello Enterprise Community! Zoho One is thrilled to announce the exciting new "ZO25" release, a pivotal step toward delivering an unparalleled unified business platform. At its core, ZO25 focuses on deeply integrating and streamlining Zoho One's powerful
Rich Text For Notes in Zoho CRM
Hello Enterprise Community! As you know, notes are essential for recording information and ensuring smooth communication across your records. With our latest update, you can now use Rich Text formatting to organize and structure your notes more effectively.
Put Zia’s Generative AI to Work—Exactly Where Your Team Needs It
Hello Enterprise Community! We’ve rolled out a new feature that makes it easier than ever to harness the power of Zia’s generative AI—right within the workflows your teams use every day. With the brand-new Prompt Builder for custom buttons, you can define
Create CRM Modules using Language Prompts!
Hello Enterprise Community! We’ve introduced a new enhancement to Zia that allows you to create custom and team modules in Zoho CRM using plain language prompts. Why this enhancement?Creating a custom module traditionally involves multiple steps—choosing
Issue with Zoho Mail Spam Filtering
Hello Enterprise Community, Our developers have identified an issue with Zoho Mail’s spam filtering, which may have caused valid emails to be marked as spam in Zoho Desk over the past couple of days. The Zoho Mail team is actively investigating the problem
More context, fewer tabs: View lookup modules' data within a Zoho CRM Canvas page
Hello Enterprise Support Community, I'm here today to share another exciting enhancement in Zoho CRM Canvas. How often do your CRM users juggle multiple browser tabs just to piece together the full context of a record? This update can make their lives
Microsoft Teams now available as an online meeting provider
Hello Enterprise Community, Recently, we've introduced the Meeting Venue option to help you clearly categorize and manage meetings based on their location. Building on that, we're pleased to announce that Zoho CRM now supports Microsoft Teams as an online
Now track online, in-office, and client location meetings separately with the new Meeting Venue option - Zoho CRM
Hello Enterprise Community, I'm excited to announce a new enhancement to Meetings in Zoho CRM that brings greater clarity and structure to how meetings are categorized. Previously, meetings could be created by entering a name, specifying a location, optionally
Introducing MS Teams for daily call operations in Zoho CRM!
Hi, Enterprise Support Community! Our most anticipated and crucial update is finally here! Organizations using Microsoft Teams phone system can now integrate it effectively with Zoho CRM for tasks like dialling numbers and logging calls. We are enhancing
Introducing Flex! A Powerful New Canvas Component in Zoho CRM!
Happy Thursday to my Enterprise Support Family! Hope everyone is having a great week! We’re excited to announce Flex, a new Canvas component in Zoho CRM designed to give you more control over how your data is displayed. Flex makes it easy to build layouts
A new look and better features for Zoho CRM's Data Sharing Settings
Hello to my Zoho Enterprise Support family! Data sharing is important for controlling who can access information in your CRM. It lets you set basic permissions and custom rules for sharing records among your users, roles, and groups. Previously, Zoho
New CRM Update: Expand or Hide the Related List Menu!
Hello to my Enterprise Support Zoho family!!!! We’ve got an exciting update to help you customize your CRM view and maximize your screen space! What’s New? A new expand/hide icon for the Related List Menu in all modules. Simply hover over the icon to
Introducing Live Location Tracking in RouteIQ for Zoho CRM!
Happy Friday to my Zoho Enterprise Support family! We’re excited to introduce a new feature in RouteIQ for Zoho CRM: Live Location Tracking! This feature boosts your team’s efficiency and enhances customer service by providing real-time updates on field
Introducing Connected Records in Zoho CRM : Bringing customer context to every aspect of your business process
Hello Everyone, #Earlyaccessfeature We are excited to unveil phase one of a powerful enhancement to CRM for Everyone. This is a huge step forward in our efforts to achieve our vision of democratizing Zoho CRM for all with the introduction of Connected
Enhance Your CRM Dashboard Experience with Instant Filters & Data Downloads!
Hello Enterprise Community, Imagine being a sales manager responsible for multiple product lines across various regions. You rely on your Zoho CRM dashboard for a comprehensive overview, but sometimes you need to drill down into specifics—like how a particular
Manage Approvals Like Never Before: More Control, Flexibility, and Transparency in your Approval Process
Hello Zoho Enterprise Community! We hope you're all having a fantastic day! We’re thrilled to share some powerful enhancements to the Zoho CRM approval process—designed to give you more flexibility, transparency, and control over how records are approved
Zoho CRM - Send Mail Bug – Permission Denied Error (Resolved)
Hello Enterprise Community, We want to bring to your attention a recently identified issue that affected Zoho CRM Plus and Zoho One users. Some users encountered a "Permission Denied" error when attempting to send emails. ✅ Status: Our development team
Demystifying Zoho One: A Comprehensive Overview of 45 Essential App
Zoho One presents a robust suite of 45 plus applications crafted to redefine cloud-based business operations. While Zoho CRM shines as a flagship offering, a diverse array of tools caters to every facet of your business requirements. Embark with us on
Instantly refine your CRM dashboard using Filters and download underlying data – all in a few clicks!
Hello everyone, Imagine you’re a sales manager overseeing multiple product lines across different regions. You're viewing your sales dashboard in Zoho CRM, which gives a powerful overview, but you often need to drill down to see how a specific product
Calculate service cost, ticket age, and other metrics using Formula Fields in Zoho Desk
Hello everyone, Formula Field is currently available on Early Access. Kindly fill out this Registration Form to request early access. We have made an important update to the fields and layouts in Zoho Desk that will allow users to compute values within
🌟 Attend the Zoho CRM Plus Customer Experience Workshops! 🌟
Discover how to unify your sales, marketing, and customer service teams to deliver exceptional customer experiences with Zoho CRM Plus. What’s in it for you? 🔍 Deep Dive into Our Unified CX Platform Learn about CRM, Desk, SalesIQ, Survey, Projects, Social,
Remote Control of a desktop generates an error
Hi, When we try to take over a pc we get the following error. next image claims that user Haico is already connected to that pc, but that is not the case. Thank you for your quick assist and feedback. Abie
Using Microsoft teams to get online support
Hi, Since we are using Microsoft teams in our company, would you please inform me how can we talk via Microsoft teams to get interactive online support.
Enhancements to the formula field in Zoho CRM: Auto-refresh formulas with the "Now" function, stop formula executions based on criteria, and include formulas within formulas
Dear Customers, We hope you're well! By their nature, modern businesses rely every day on computations, whether it's to calculate the price of a product, assess ROI, evaluate the lifetime value of a customer, or even determine the age of a record. With
Introducing Zia GenAI: Zoho's Native Generative AI for Zoho Desk
Dear Customers, Greetings! Zia GenAI is available on Early Access for Zoho Desk Enterprise subscribers. Kindly fill out this Registration Form to request early access. We are excited to announce the Beta release of Zia GenAI in Zoho Desk, now available
Pin Columns and Adjust Column Widths in CRM Subforms
Dear Customers, We’re thrilled to introduce two powerful enhancements to CRM subforms: Pin Columns and Adjust Column Widths. These features are designed to improve data accessibility and make managing subforms more intuitive. Why This Matters : Subforms
Enterprise Support USA Vision and Goals for 2025
As we embark on a new year, I want to share our vision and goals for Enterprise Support in 2025. Looking back on 2024, we made remarkable strides in improving our processes and delivering exceptional customer experiences. Here’s a recap of our achievements
Ongoing issues with Zoho CRM
Hello Enterprise Community, Currently Zoho CRM application is undergoing slowness issues, which affecting all the Zoho accounts within US DC. Developers are working with other dependent teams to get the issue resolved at the earliest. We will keep posting
Improve Collaboration and Communication with Mass Comments
Dear Enterprise Community members, As we approach the holiday season, we want to take a moment to wish you all a Merry Christmas! 🎄 We are excited to announce that Zoho Desk now has the ability to add bulk Comments to the Tickets. The primary purpose
Attention: Scheduled Maintenance at US DC on Dec 19, 2024
Dear Enterprise Customer, We would like to inform you that we've scheduled maintenance activity at our US data centers on Thursday, December 19th, 2024, from 5:30 PM to 5:45 PM PT. During this period, Zoho Bookings will be completely unavailable for the
Accessibility in Zoho CRM: Not just a feature—a way to empower
Hello Enterprise Community, Today (December 3, 2024), on the International Day of Persons with Disabilities, we begin our journey towards a CRM that empowers everyone. We are glad to introduce you all to feature Accessibility controls. What is accessibility,
Ongoing issues with Zoho Desk
Currently Zoho Desk is experiencing a server error that is affecting users in the US Data Center. Our team is working on resolving the issues. You may notice latency and slowness while using the app. You may also notice an issue where outgoing emails
New List View actions in Zoho CRM!
Hello Enterprise Support members! We are excited to announce some new enhancements for quick actions in the List View. 1. Activity Badge The modified activity badge next to every record in the List View now shows open activities for that record without
Updates to Zoho CRM Term of use
Hello Enterprise Support Community! We are expanding the Notification SMS feature to US customers soon! Before we do that Zoho needs to comply with US local regulation which means our Terms of Use is required to be updated. Our Legal team has advised
Planned Maintenance for the US Data Center on Nov 23rd and 30th
Hello Enterprise Community, An annual infrastructure maintenance for the US Data Center is scheduled for November 23, 2024 and November 30, 2024 between 8:30PM PST to 12:30AM PST. We do not expect any major interruptions as all Zoho services will continue
You can now append Tags to records on import in the CRM for Everyone UI!
Good morning to my amazing Enterprise Support members! Its the last week of October! Let's finish strong! 👻 As you all know, Tags in Zoho CRM are simple labels that help you quickly organize and identify your records. You can Tag records individually
Identify and prioritize profitable deals: Zoho CRM Forecasts help users target opportunities that generate revenue.
Good morning to all my favorite Enterprise Support folks! Sales reps often juggle multiple deals, each moving at different speeds. Not every deal will close—some may take longer, while others might not close at all. This inconsistency affects the organization's
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