Accidentally and employee deleted a very important file, how to recover from Zoho docs

Accidentally and employee deleted a very important file, how to recover from Zoho docs

So one of my employees deleted a file form zoho docs, I got an email from zoho and I immediately sent a recovery request email to abuse@zoho.com I have not received a reply. please help recover file.

I also do not understand why the file did not appear in employees' or my trash can.
 

      • Sticky Posts

      • Do more with Zoho Docs

        Hello Everyone, Thanks for participating in our live webinars, posing questions and giving feedback. We look forward to having you with us in the next live webinar from Zoho Docs. ​ This webinar will help you learn how to: Set up your organization profile Create organizational policies Organize files for easy access Work together on files for improved productivity Assess performance with activity reports Create appealing content with the Zoho Office Suite   Day : Thursday, 8th February 2018 Time :